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VeriFone K450, Installation Manual

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VeriFone K450 Installation Manual Download Page 23

S

ETUP

Installing K450

K450 I

NSTALLATION

 G

UIDE

23

Top Pole Parts

Top Pole Extension

If ceiling is higher than 10 feet, a Top Pole Extension is required.

STEP 1: REMOVE TOP POLE

DO NOT drill holes near electrical wires. Disconnect power lines from kiosk before 
installing top pole extension.

The top pole extension is attached to the top pole and thread-forming screws. 
These screws require pre-drilled holes. If the top pole doesn't have pre-drilled 
holes at the top of the pole, they need to be created.

1

Unpack the top pole extension. It comes assembled with mounting brackets 
and hardware as shown in Figure 2.

Summary of Contents for K450

Page 1: ...Verifone Part Number DOC500 009 EN A Revision A K450 Installation Guide ...

Page 2: ...fore placing the software into productive use This document including without limitation the examples and software programs is supplied As Is Verifone Inc 1 800 Verifone www verifone com Verifone Part Number DOC500 009 EN A Revision A K450 Installation Guide 2021 Verifone Inc Verifone and the Verifone logo are registered trademarks of Verifone Other brand names or trademarks associated with Verifo...

Page 3: ...allation Safety Instructions 15 Inside the Shipping Carton 17 Installing K450 18 Stability 18 Field Wiring 19 Disconnect Device 19 Circuit Protection 19 Floor Mounting 19 Power and Data Lines from Floor 20 Base Cover Installation 21 Top Pole Installation 22 Top Pole Parts 22 Top Pole Extension 23 Wall Mounting 25 Operation 27 Removing Cabinet Rear Panel 28 Connecting Data Line to Payment Device 29...

Page 4: ...e Service and Support Returning a Device for Service 35 Accessories and Documentation 36 Documentation 36 CHAPTER 6 Troubleshooting Guidelines Peripheral Device Does Not Work 37 APPENDIX A Caution and Warning Messages K450 Caution and Warning Messages 39 ...

Page 5: ...nance and Cleaning Explains the maintenance of the device Chapter 5 Verifone Service and Support Provides information on contacting your Verifone service provider to order accessories or documentation from Verifone Chapter 6 Troubleshooting Guidelines Provides troubleshooting guidelines should you encounter a problem with unit installation and configuration Appendix A K450 Caution and Warning Mess...

Page 6: ...ntions and Acronyms The pencil icon is used to highlight important information If exchanging cables use a Verifone approved cable The caution symbol indicates possible hardware or software failure or loss of data Avoid placing metallic objects at the front of the card reader The lightning symbol is used as a warning when bodily injury might occur For safety do not string cables or cords across a w...

Page 7: ... It can be mounted as a floor standing kiosk with wiring routed through the floor or above the floor or from the ceiling It can also be mounted to a wall and is available with or without a receipt printer And ADA and DDA compliance helps provide great experiences for customers of all needs Your kiosk may have come preconfigured with additional devices such as a barcode scanner and Verifone payment...

Page 8: ...ices Kiosk are packaged with necessary power cords and cables to operate in different countries Displays are 27 high definition capacitive touchscreens for highly detailed responsive user interfaces Supports multiple ethernet lines as well as optional Wi Fi Designed for Verifone payment devices and services for secure transactions Performance and Durability Powerful processing capabilities includi...

Page 9: ... Supports up to six internal USB devices Single sided pole and wall mount units support 2 ethernet connections dual sided pole mount unit supports 4 ethernet connections Power and ground from facilities main through either the bottom or top poles Optional wireless connectivity ...

Page 10: ...DEVICE OVERVIEW Features and Benefits 10 K450 INSTALLATION GUIDE THIS PAGE IS INTENTIONALLY LEFT BLANK ...

Page 11: ...P Input Power 120V 240V AC 50 60 Hz Current Rating 2A 4A Dual Sided Accessibility Storm Interface AudioNav Keypad ADA compliant 6 key navigation audio jack illuminated Cooling Two system fans and vented enclosure Environment Operating temperature 5 C to 30 C 40 F to 85 F Storage temperature 30 C to 60 C 20 F to 140 F Operating humidity 20 to 80 non condensing Storage humidity 5 to 90 non condensin...

Page 12: ...SPECIFICATIONS K450 Specifications 12 K450 INSTALLATION GUIDE K450 Specifications Figure 2 K450 SS Single Side Pole Mounted ...

Page 13: ...SPECIFICATIONS K450 Specifications K450 INSTALLATION GUIDE 13 Figure 3 K450 DS Dual Sided Pole Mount Figure 4 K450 WM Wall Mountable ...

Page 14: ...SPECIFICATIONS K450 Specifications 14 K450 INSTALLATION GUIDE THIS PAGE IS INTENTIONALLY LEFT BLANK ...

Page 15: ...termining location ensure that all access doors and panels are accessible and have enough room to fully open or remove Ensure that users can comfortably walk up to and use the kiosk without obstructions 2 Do not install the kiosk near electrical or explosive hazards or where there are falling objects else excessive dust and debris will get collected on the kiosk 3 Do not operate or service the uni...

Page 16: ...he liquid crystal characteristics 2 There are variations in brightness and colors on each unit 3 Cold cathode tubes are incorporated into the LCD display for backlights Optical properties brightness irregular colors etc may change in a low temperature environment or over the time of operation Periodic Inspection Periodically inspect the terminal for possible tampering Signs of tampering include Wi...

Page 17: ...osk cabinet with touchscreen door assembly s Single sided and dual sided units will additionally contain an attached base pole assembly two 2 base covers Wall mounted units will include a wall mount bracket and mounting hardware Hardware Kit Electrical cover s Your kiosk may have been preconfigured with optional components Refer to your sales order or agreement for additional components and access...

Page 18: ... Set Needle Nose Pliers 1 and 2 Phillips Screwdrivers Wire Strippers Drill Bit Set Associated Attachments 3 8 Anchor Bolts Minimum QTY 4 Anchor Bolt Installation Tools Cable Ties Stability Kiosk must be securely bolted to the floor or wall in accordance with mounting instructions contained within this guide Do not attempt to open or work inside the kiosk unless kiosk has been securely mounted If n...

Page 19: ... A readily accessible disconnect device shall be incorporated into the building installation wiring Circuit Protection 1 Circuit Type Branch Circuit Protection 2 Input Voltage 120 240V AC 50 60 Hz 3 Max Current 2A Single Sided and Wall Mount 4A Dual Sided Floor Mounting 1 Anchor bolts provided are intended for concrete Concrete flooring must meet commercial building standards Verify for your local...

Page 20: ...outs Run power lines through one cutout and data lines through the other check labels on base 4 If the wires run through a conduit above the floor use the existing routing holes on the sides of the base Use different holes for power and data lines CAUTION There is a divider inside the pedestal pole to separate power and data lines DO NOT run power and data through the same side Run two data lines ...

Page 21: ...K450 K450 INSTALLATION GUIDE 21 Green Ground to Ground Nut Black Hot to Black Hot White Neutral to White Neutral Base Cover Installation 1 Remove screws from base 2 Place covers on base and ensure center tabs interlock ...

Page 22: ...TUP Installing K450 22 K450 INSTALLATION GUIDE 3 Reinsert screws and tighten Top Pole Installation Install the top pole onto the top of the kiosk and secure the bolts in place using supplied nut hardware ...

Page 23: ...ctrical wires Disconnect power lines from kiosk before installing top pole extension The top pole extension is attached to the top pole and thread forming screws These screws require pre drilled holes If the top pole doesn t have pre drilled holes at the top of the pole they need to be created 1 Unpack the top pole extension It comes assembled with mounting brackets and hardware as shown in Figure...

Page 24: ... screws Align holes in extension to holes in top pole and secure with screws 4 Turn the poles over and install screws to remaining side STEP 2 CONNECT POWER DATA LINES Run power and data lines through poles If lines run into interference at the junction of the two poles remove screws and slide top pole extension away from top pole STEP 3 SECURE TOP POLE EXTENSION TO CEILING Use the provided ceilin...

Page 25: ...ower lines to terminal block Connect ground wire to grounding stud 5 Run two data lines down through the top pole on the data side of the divider CAUTION There is a divider inside the top pole to separate power and data lines DO NOT run power and data through the same side WARNING With electrical cover removed there is exposure to electrical hazards such as bare electrical wire and terminals Only ...

Page 26: ...SETUP Installing K450 26 K450 INSTALLATION GUIDE Wall Mounting Hang the kiosk on the bracket and secure with 20 nuts and washers ...

Page 27: ...panel by unlocking side of the cabinet Figure 5 and pulling the display forward firmly WARNING ELECTRICAL HAZARD RISK Inside of kiosk contains power wires and electronic devices Only authorized personnel should open kiosk Take necessary precautions when working with electrical equipment ...

Page 28: ...ice panel provides additional access to internal components and wiring Only authorized personnel should remove panel 2 To remove Open monitor panel See Opening Kiosk From inside the cabinet pull the pin on the left of the cabinet Lift the rear panel straight up until it stops and then pull the panel straight back ...

Page 29: ...SETUP Installing K450 K450 INSTALLATION GUIDE 29 ...

Page 30: ...e data line to the dongle of the payment device Secure extra cable with cable ties 2 Connect other data line to the network port of the computer Secure extra cable with cable ties NOTE The payment device hub will be located in the cabinet Connect the data line to the available network jack on the hub ...

Page 31: ...ice to the computer 4 Secure all excess cables with cable ties Turning on Kiosk 1 Open monitor panel See Opening Kiosk above 2 Turn on power strip using its power button left image 3 Turn on computer by pushing button on front right image Replacing Printer Paper 1 Open the component door by pushing the button on the bottom of the printer cabinet 2 Press the release button on the printer to open th...

Page 32: ...SETUP Installing K450 32 K450 INSTALLATION GUIDE THIS PAGE IS INTENTIONALLY LEFT BLANK ...

Page 33: ...trong detergents to clean the device Use a wet soapy cloth to clean the device surfaces These suggestions apply equally to your contactless device or any of its attachments or accessories If your device is not working properly take it to the nearest Verifone authorized service provider for servicing or replacement Additional Safety Information The following is additional information for your safet...

Page 34: ...MAINTENANCE AND CLEANING Additional Safety Information 34 K450 INSTALLATION GUIDE THIS PAGE IS INTENTIONALLY LEFT BLANK ...

Page 35: ...the following information from the printed labels at the back of each K450 to be returned Product ID including the model and part number For example K450 and M500 XXX XXX XXX Serial number S N nnn nnn nnn 2 Obtain the MRA number s by completing one of the following a Call Verifone toll free within the United States at 1 800 Verifone and follow the automated menu options Select the MRA option from ...

Page 36: ... s returned model numbers are located on the Verifone label at the back of the K450 Accessories and Documentation Verifone produces the following accessories and documentation for the K450 When ordering please take note of the part number Verifone online store www estore verifone com USA Verifone Customer Development Center 800 Verifone 837 4366 Monday Friday 7 A M 8 P M Eastern time International...

Page 37: ...rd connection to the peripheral device Check for proper grounding connections Check that the device connected to the proper port has power and is functioning properly If possible perform a self test on the device in question The cable connecting the optional device to the PC port may be defective Try a different serial cable If the problem persists contact your local Verifone representative NOTE T...

Page 38: ...TROUBLESHOOTING GUIDELINES Peripheral Device Does Not Work 38 K450 INSTALLATION GUIDE THIS PAGE IS INTENTIONALLY LEFT BLANK ...

Page 39: ... sensitive devices Electrostatic discharges can damage the equipment Verifone recommends using a grounded anti static wrist strap Observer les précautions standard dans le traitement de dispositifs sensibles aux décharges électrostatiques Les décharges électrostatiques peuvent endommager l équipement Verifone recommande d utiliser un bracelet anti statique à la terre Caution Setup page 18 Using an...

Page 40: ...K450 Installation Guide Verifone Part Number DOC500 009 EN A Revision A Verifone Inc 1 800 Verifone www verifone com ...

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