V1 6.4.19
88 W Plumeria Dr. | San Jose, CA 95134 | www.verifone.com
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3.
Which devices are affected?
Terminals running CommServer Versions prior to version 5.4.4 or the VX 680 and VX 820 Duet running
SoftPay with Comm Server prior to 4.9.3 could be affected.
VX Devices:
VX 520, VX 805, VX 820, VX 820 Duet, VX 680, VX 690 and VX 675
eSeries Devices:
e315, e315m, e335, e355
4.
Where do I go for help?
Check your version of CommServer HERE
Note:
It takes ~10 seconds over IP and ~60 seconds to download the 2.5 Utility over Dial Up
Sign up for status updates and emails HERE
Username:
verifone_client
and Password:
Vfi85W1$#
If you have additional questions or issues, we have live agents waiting to help walk you through this
process. Please raise a ticket through the Verifone
or call 1-800-342-9080, Option 2 to make
sure we get you the proper support.
5.
Support Portals and Login Details
Support updates and emails can be registered for at
(The Verifone Support Portal).
Status updates and actions are up-to-date on this site and any changes on Incident 525 can be registered for
by signing up on this portal.
Username:
verifone_client
and Password:
Vfi85W1$#
6.
How do I know who my processor is?
If you are unsure of who your processor is, there is typically a sticker on the side of your terminal with
your processor name and support number.
If you are still unclear, check your last settlement report or bill and there should be a company name
listed.
