Error Codes
If you need direct assistance, call our support line at 1-844-837-3447 or
email [email protected]
The top indicator light serves as a guide to overall system
health. If the light starts blinking red, there is a problem
with one or more devices within the system. The solid white
means everything is good.
To troubleshoot system: Identify indicator lights on the
sides of the panel pictured on the right.
Fig 31
, refer to the
table below.
Wait for at least 1 minute for the system to cycle through
diagnostics. If the indicator lights are blinking white for
greater than 2 minutes, please contact support.
To reboot the system: Hold the system Setup button for
approximately 8 seconds.
Fig 31
Service Panel
Operation Mode
Energy Data
Gateway
LED Indicator
Interpretation
CT or high
current CT
interface module
Indicator
Troubleshoot
Wireless
(LTE, Ethernet
and/or WiFi)
Blinking Red
Cannot connect to Internet, system WiFi
hotspot is broadcasting
Error with connectivity, please connect to the
system via your mobile device to debug wireless
connectivity. (See page 20)
Red
Cannot connect to Internet, no system
hotspot is broadcasting
Not connect to building LAN
Error with connectivity, please press the reset
button for 1second to bring up setup-tools and
debug wireless connectivity. (See page 20)
Blinking White Busy system
Blinking Green Connected, system hotspot broadcasting
Green
Connected, no system hotspot
broadcasting
To broadcast hotspot press the reset button for
one second.
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Summary of Contents for BDG05102022
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