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Troubleshooting
Problem: Windows does not detect the camera when it is connected to the PC
Solution:
Follow the steps below, depending on your operating system:
Windows 98/Me:
Click on Start->Settings ->Control Panel->System->Device Manager
Windows 2000:
Click on Start->Settings->Control Panel->System->Hardware->Device Manager
Windows XP:
Click on Start ->Control Panel->Switch to Classic View->System->Hardware->Device
Manager
1) Look for the Imaging Device category. Is there one present?
2) If you see the Imaging Device category click the [+] next to it and look for the Veo Capture Camera.
Double-click on the Veo Capture Camera and check the Device Status. The Device Status will indicate
what may be wrong with the camera and any suggestions to correct the problem.
3) If you do not have the Imaging Device, make sure that your USB ports are working properly. There
should be a Universal Serial Bus Controller category. Is this category there? If not, contact your computer
manufacturer to enable the USB ports on your computer.
4) Try reinstalling the Veo software and then plug the camera back in.
Alternative suggestion:
Try the camera on another computer to verify that the camera is working properly.
Mac:
Note that the Veo Mini Capture will not work directly via the USB cable on a Mac. You’ll need to use
an SD memory card (not included) and SD card reader (not included) to transfer pictures from the camera
to the Mac.
Problem: The pictures are dark or blurry.
Solution:
The camera does not have a built-in flash. Make sure to take pictures where there is adequate
lighting. Hold the camera steady to prevent the camera from moving when taking a picture. Ensure that
the macro/landscape switch on the side of the camera is in the correct position.
Problem: The pictures are lost from the camera when the battery is discharged or low.
Solution:
When using only the camera’s internal memory, make sure to always have enough battery
power since the camera utilizes SDRAM, which is volatile memory. If there is not enough power or the
battery is removed for longer than 3 minutes, the pictures will be lost from the camera. Make sure to
always download your pictures as soon as possible or replace the battery with a new one after you have
downloaded the pictures if the batteries are low.
Problem: The camera doesn’t turn on or the battery drains too quickly.
Solution:
Make sure that you press and hold the Mode button down for 3 seconds to turn the camera on.
Also, make sure that the AAA battery being used is new. The camera utilizes SDRAM, which requires
constant power to store the pictures in the camera’s internal On-Board memory. When not taking pictures,
remove the AAA battery from the camera to prevent the battery from draining. Note that if you remove the
battery for more than 3 minutes, the pictures in the camera will be lost.
Problem: The SD memory card is not detected by the camera.
Solution:
The SD memory card brand may not be compatible or the SD memory card may be damaged.
Make sure that you have inserted the SD memory card completely into the camera and in the proper
direction. If this doesn’t help, try using a different SD memory card.
Summary of Contents for MINI CAPTURE
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