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Additional information
Tablet displays network or service error message
•
When you are located in places with poor signal,
your tablet may lose its Wi-Fi connection. Try moving
closer to the Wi-Fi router.
Touch screen response is slow or incorrect
If the tablet’s touch screen response is incorrect, please
try the following:
•
Remove any protective film on the touch screen. The
protective film may prevent the device recognition
input.
•
Make sure that your fingers dry and clean before you
tap the touch screen.
•
Restart the tablet to clear any temporary software
bugs.
Troubleshooting
Tablet is frozen or a serious error appears
•
If the tablet is frozen or suspended, you may need to
close the app program or reset the tablet.
•
If the tablet is frozen or slow to respond, press and
hold the power button for approximately 10 seconds
to reset the tablet.
•
If that doesn't work, insert a paper clip into the RESET
hole on the back of the tablet, then press and hold
the
Power
button for 4~5 seconds to turn on the
unit.
Tablet gets warm
•
When using for a long time, the tablet may be
warm. This is normal and will not affect the life or
performance of the unit.
Tablet can not show video of opposite side during
video call
•
The Wi-Fi signal is poor. Please move closer to your
wireless router, or disconnect other devices from
your wireless router, or increase bandwidth of
internet connection.
•
Please check the Wi-Fi setting. It’s recommended to
use an IEEE 802.11 b/g/n. certified Wi-Fi network.
Insufficient storage
•
We recommend to reserve at least 700MB of free
space in internal storage for APP download.
Your tablet comes with many apps preinstalled to allow
you to browse the web, send and receive email, and
access entertainment. Spend some time exploring these
apps to learn how your tablet can be most useful for you.
Preinstalled apps
