12
IMPORTANT FACTS
All electric motors, including fan motors make some noise and may feel hot if touched – this is NOT A
FAULT. Ceiling fans tend to move during operation as they are not generally rigid-mounted. Rigid
mounted ceiling fans generate excessive vibration (which leads to noise) and stress on their mountings.
Movement in a ceiling fan is not uncommon and does not suggest the fan will fall down. Some fans
wobble more than others, even in the same model.
Fan lights can rattle; if they are not supplied with a fan, they are not covered by warranty.
Fan Operation:
A ceiling fan rotates much more slowly than an electric desk fan; it cools people effectively by introducing
slow movement into the otherwise still, hot air of a room, inducing natural evaporative cooling. Fans
never actually cool air, unlike air-conditioning equipment, but use significantly less power.
Normal Wear and Tear
Threaded components working slightly loose, or blade carriers becoming slightly bent due to vigorous
cleaning or bumping can cause extra wobble and noise. This in not covered under warranty, but a little
care and maintenance can reduce or prevent this problem.
Night Noises
This is the biggest cause of service calls, which are outside the manufacturer’s warranty. If a fan has a
fault, then it would be noticeable at ALL TIMES. Obviously when everything is quiet at night you will be
more inclined to hear small noises, which may not be noticeable at other times. Even slight signals super
imposed in your electricity supply for off peak hot water control may cause a change in the fan motor
noise, which is deemed normal.
WARRANTY INFORMATION
• If you consider there are faults relating to the installation, contact your installer to rectify.
• If you consider there is an manufacturer defect to the fan motor, contact the warranty service line on
1300 665 926, or log the warranty at www.ventair.com.au/warranty
You will need to provide the following information:
• the name and contact details of the licensed electrician installer
• the brand, model number and serial number (located on top of the motor)
• the date and place of purchase of the unit.
• the owners name, address and telephone contact numbers
• the nature of the fault
The cost of a service person will only be paid for manufacturer defect. Once a service person has been
out, if any fault is found to be an installation or user fault, the charges will be applied to the fan owner.
