XXV. WARRANTY INFO
A. CONTENT OF LIMITED WARRANTY
1. Velocity Micro, Inc. (“VM”) warrants hardware products against defects in materials and workman-
ship for a period of one year from date of purchase (“Warranty Period”). The customer is responsible
for keeping all original proof of purchase documents during this time.
2. Concerning software products, VM Limited Warranty applies only to a failure to execute program-
ming instructions. VM does not guarantee the operation of any product will be uninterrupted or error
free.
3. VM Limited Warranty covers only those defects which arise as a result of normal use of the product,
and does not apply to:
a. Improper or inadequate maintenance or modification;
b. Software, interfacing, media, parts, and supplies not provided or supported by VM
4. If VM receives, during the applicable Warranty Period, notice of a defect in any hardware product,
which is covered by VM’s warranty, VM will either repair the product using new or refurbished replace-
ment parts or replace the defective product with new or like-new product of the same model with the
same functionality as the original unit. If VM is unable to repair or replace the defective product, the
customer will either be offered a comparable model* (if available) or will be refunded the purchase
price of the defective product. When a product is exchanged, any replacement item becomes the
property of the customer and the replaced item becomes VM’s property. (* whose functionality is at
least equal to that of the product being replaced.)
5. VM shall have no obligation to replace or refund a defective product until the customer returns the
defective product to VM.
6. VM is not responsible (i) for any data stored on the returned products. Customers should backup
his/her data prior to shipping the unit back to VM. Hard drives and devices which include a hard disk
or other memory storage system will be reformatted during the repair process (even if the repair is
not related to the hard drive itself) and will not include the customer’s data when it is returned. (ii) for
protecting the confidentiality of any data on a product sent in for repair.
7. To get the latest updates and information about your CRUZ, recommend that you register your
warranty. Please visit http://www.VelocityMicro.com and stay up to date!
8. VM’s limited warranty is only valid in the country of purchase.
9. VM does not warrant against damages incurred to the LCD screen. Devices returned with broken
LCD screen will be evaluated by a VM technician who will determine if such damage falls within the
scope of product neglect or misuse and hence whether or not it is guaranteed.
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