SOL11_v2
VELLEMAN
®
12
Velleman® Service and Quality Warranty
Velleman® has over 35 years of experience in the electronics world and distributes its
products in more than 85 countries.
All our products fulfil strict quality requirements and legal stipulations in the EU. In order
to ensure the quality, our products regularly go through an extra quality check, both by
an internal quality department and by specialized external organisations. If, all
precautionary measures notwithstanding, problems should occur, please make appeal to
our warranty (see guarantee conditions).
General Warranty Conditions Concerning Consumer Products (for EU):
• All consumer products are subject to a 24-month warranty on production flaws and
defective material as from the original date of purchase.
• Velleman® can decide to replace an article with an equivalent article, or to refund the
retail value totally or partially when the complaint is valid and a free repair or
replacement of the article is impossible, or if the expenses are out of proportion.
You will be delivered a replacing article or a refund at the value of 100% of the purchase
price in case of a flaw occurred in the first year after the date of purchase and delivery,
or a replacing article at 50% of the purchase price or a refund at the value of 50% of the
retail value in case of a flaw occurred in the second year after the date of purchase and
delivery.
• Not covered by warranty:
- all direct or indirect damage caused after delivery to the article (e.g. by oxidation,
shocks, falls, dust, dirt, humidity...), and by the article, as well as its contents (e.g. data
loss), compensation for loss of profits;
- frequently replaced consumable goods, parts or accessories such as batteries, lamps,
rubber parts, drive belts... (unlimited list);
- flaws resulting from fire, water damage, lightning, accident, natural disaster, etc. …;
- flaws caused deliberately, negligently or resulting from improper handling, negligent
maintenance, abusive use or use contrary to the manufacturer’s instructions;
- damage caused by a commercial, professional or collective use of the article (the
warranty validity will be reduced to six (6) months when the article is used
professionally);
- damage resulting from an inappropriate packing and shipping of the article;
- all damage caused by modification, repair or alteration performed by a third party
without written permission by Velleman®.
• Articles to be repaired must be delivered to your Velleman® dealer, solidly packed
(preferably in the original packaging), and be completed with the original receipt of
purchase and a clear flaw description.
• Hint: In order to save on cost and time, please reread the manual and check if the flaw
is caused by obvious causes prior to presenting the article for repair. Note that returning
a non-defective article can also involve handling costs.
• Repairs occurring after warranty expiration are subject to shipping costs.
• The above conditions are without prejudice to all commercial warranties.
The above enumeration is subject to modification according to the article (see
article’s manual).
Velleman® service- en kwaliteitsgarantie
Velleman® heeft ruim 35 jaar ervaring in de elektronicawereld en verdeelt in meer dan
85 landen.
Al onze producten beantwoorden aan strikte kwaliteitseisen en aan de wettelijke
bepalingen geldig in de EU. Om de kwaliteit te waarborgen,
ondergaan onze producten op regelmatige tijdstippen een extra kwaliteitscontrole, zowel
door onze eigen kwaliteitsafdeling als door externe gespecialiseerde organisaties. Mocht
er ondanks deze voorzorgen toch een probleem optreden, dan kunt u steeds een beroep
doen op onze waarborg (zie waarborgvoorwaarden).
