MVR2
00 (22/07/2009)
47
Velleman
®
Velleman® Service and Quality Warranty
Velleman® has over 35 years of experience in the electronics world and distributes
its products in more than 85 countries.
All our products fulfil strict quality requirements and legal stipulations in the EU. In
order to ensure the quality, our products regularly go through an extra quality
check, both by an internal quality department and by specialized external
organisations. If, all precautionary measures notwithstanding, problems should
occur, please make appeal to our warranty (see guarantee conditions).
General Warranty Conditions Concerning Consumer Products (for EU):
• All consumer products are subject to a 24-month warranty on production flaws
and defective material as from the original date of purchase.
• Velleman® can decide to replace an article with an equivalent article, or to refund
the retail value totally or partially when the complaint is valid and a free repair or
replacement of the article is impossible, or if the expenses are out of proportion.
You will be delivered a replacing article or a refund at the value of 100% of the
purchase price in case of a flaw occurred in the first year after the date of purchase
and delivery, or a replacing article at 50% of the purchase price or a refund at the
value of 50% of the retail value in case of a flaw occurred in the second year after
the date of purchase and delivery.
• Not covered by warranty:
- all direct or indirect damage caused after delivery to the article (e.g. by oxidation,
shocks, falls, dust, dirt, humidity...), and by the article, as well as its contents (e.g.
data loss), compensation for loss of profits;
- frequently replaced consumable goods, parts or accessories such as batteries,
lamps, rubber parts, drive belts... (unlimited list);
- flaws resulting from fire, water damage, lightning, accident, natural disaster, etc.
…;
- flaws caused deliberately, negligently or resulting from improper handling,
negligent maintenance, abusive use or use contrary to the manufacturer’s
instructions;
- damage caused by a commercial, professional or collective use of the article (the
warranty validity will be reduced to six (6) months when the article is used
professionally);
- damage resulting from an inappropriate packing and shipping of the article;
- all damage caused by modification, repair or alteration performed by a third party
without written permission by Velleman®.
• Articles to be repaired must be delivered to your Velleman® dealer, solidly
packed (preferably in the original packaging), and be completed with the original
receipt of purchase and a clear flaw description.
• Hint: In order to save on cost and time, please reread the manual and check if
the flaw is caused by obvious causes prior to presenting the article for repair. Note
that returning a non-defective article can also involve handling costs.
• Repairs occurring after warranty expiration are subject to shipping costs.
• The above conditions are without prejudice to all commercial warranties.
The above enumeration is subject to modification according to the article
(see article’s manual).
