Velleman® Service and Quality Warranty
Since its foundation in 1972, Velleman® acquired extensive experience in the electronics world and currently
distributes its products in over 85 countries.
All our products fulfil strict quality requirements and legal stipulations in the EU. In order to ensure the quality,
our products regularly go through an extra quality check, both by an internal quality department and by
specialized external organisations. If, all precautionary measures notwithstanding, problems should occur,
please make appeal to our warranty (see guarantee conditions).
General Warranty Conditions Concerning Consumer Products
(for EU):
• All consumer products are subject to a 24-month warranty on production flaws and defective material as from
the original date of purchase.
• Velleman® can decide to replace an article with an equivalent article, or to refund the retail value totally or
partially when the complaint is valid and a free repair or replacement of the article is impossible, or if the
expenses are out of proportion.
You will be delivered a replacing article or a refund at the value of 100% of the purchase price in case of a flaw
occurred in the first year after the date of purchase and delivery, or a replacing article at 50% of the purchase
price or a refund at the value of 50% of the retail value in case of a flaw occurred in the second year after the
date of purchase and delivery.
• Not covered by warranty:
- all direct or indirect damage caused after delivery to the article (e.g. by oxidation, shocks, falls, dust, dirt,
humidity...), and by the article, as well as its contents (e.g. data loss), compensation for loss of profits;
- consumable goods, parts or accessories that are subject to an aging process during normal use, such as
batteries (rechargeable, non-rechargeable, built-in or replaceable), lamps, rubber parts, drive belts...
(unlimited list);
- flaws resulting from fire, water damage, lightning, accident, natural disaster, etc.…;
- flaws caused deliberately, negligently or resulting from improper handling, negligent maintenance, abusive
use or use contrary to the manufacturer’s instructions;
- damage caused by a commercial, professional or collective use of the article (the warranty validity will be
reduced to six (6) months when the article is used professionally);
- damage resulting from an inappropriate packing and shipping of the article;
- all damage caused by modification, repair or alteration performed by a third party without written permission
by Velleman®.
• Articles to be repaired must be delivered to your Velleman® dealer, solidly packed (preferably in the original
packaging), and be completed with the original receipt of purchase and a clear flaw description.
• Hint: In order to save on cost and time, please reread the manual and check if the flaw is caused by obvious
causes prior to presenting the article for repair. Note that returning a non-defective article can also involve
handling costs.
• Repairs occurring after warranty expiration are subject to shipping costs.
• The above conditions are without prejudice to all commercial warranties.
The above enumeration is subject to modification according to the article (see article’s manual).
Made in PRC
Imported by Velleman nv
Legen Heirweg 33, 9890 Gavere, Belgium
www.velleman.eu
