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Warranty Terms
Warranty Period
1. Customers are entitled to replacement or free repair service in case of quality defect(s) found
in the product within 15 days upon receipt of the product.
2. Customers are entitled to free repair service from
velivi
for any product proven defective in
material or workmanship that results in product failure during normal consumer usage and
conditions within the valid warranty period, which is 12 months counting from the date of selling.
However, warranty period varies by product component and country of purchase. Please contact
our after-sales service team via Support@
velivi
.com for detailed warranty information.
Warranty Exclusions
1. Products subjected to unauthorized repair, misuse, collision, neglect, mishandling, soaking,
accident, and unauthorized alteration.
2. Products subjected to improper use or whose labels or security tags have been torn off or
altered.
3. Products whose warranty has expired.
4. Products damaged due to force majeure, such as fire, flood, lightening, etc.
Warranty Claim Procedure
1. If failure or any problem occurs to your product after purchase, please contact us on Amazon,
or you can always contact
velivi
’s customer service through email at Support@
velivi
.com.
2.
Velivi
’s customer service will guide you through the whole service procedure regarding any
product issue or problem you have encountered.
Velivi
reserves the right to reexamine damaged or returned products.
Contact Card
Support Phone : (213)432-5433
Support Email : [email protected]
