13.6 Tools
Please refer to the e-manual link for details on our Common Functions.
14.0 Warranty and Software
Warranty Period:
The warranty period for hardware, software and firmware are three (3) years from the date of shipment to the
customer. The warranty period for battery pack, LCD, LCD touch panel, LCD protective cover, and accessories (including but not
limited to patch cords, AC adaptor, SFP, USB adaptors, carrying case, carrying pouch) is limited to one (1) year.
Hardware Coverage:
VeEX Inc warrants hardware products against defects in materials and workmanship. During the warranty
period, VeEX will, at its sole discretion, either
Repair the products
Replace the hardware which prove to be defective
provided that the products that the customer elects to replace is returned to VeEX Inc by the customer along with proof of purchase
within thirty (30) days of the request by the customer, freight prepaid.
Software Coverage:
VeEX Inc warrants software and firmware materials against defects in materials and workmanship. During
the warranty period, VeEX will, at its sole discretion, either
Repair the products
Replace the software and/or firmware which prove to be defective
provided that the products that the customer elects to replace is returned to VeEX Inc by the customer along with proof of purchase
within thirty (30) days of the request by the customer, freight prepaid.
Additionally, during the warranty period, VeEX Inc will provide, without charge to the customer, all fixes, patches and
enhancements to the purchased software, firmware and software options. VeEX Inc does not warrant that all software or firmware
defects will be corrected. New enhancements attached to a software option require the option to be purchased (at the time of order
or the time of upgrade) in order to benefit from such enhancements.
Limitations:
The warranty is only for the benefit of the customer and not for the benefit of any subsequent purchaser or licensee
of any merchandise (hardware, software, firmware and/or accessories)
CX100/110/120/150/180 series e-Manual D07-00-002 Rev B01
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