Vecima VistaMax OBR3500, Installation And Operation Manual, Page: 47 / 56

5
CHAPTER
obr3500_ml_01_sd Approved: C.H.
5-1
5.0 Warranty and Service Policies
5.1 Warranty Statement
Vecima Networks warrants its products to be free from defects in workmanship or materials for a period of two years.
The warranty begins on the date of the original shipment from Vecima Networks to its customer. No claim may be
allowed for expenses incurred in installation or use. No other expressed or implied warranties shall apply to the goods
sold. Vecima Networks is not responsible for delayed shipments, other loss beyond Vecima Networks' control, or
consequential damages of any kind arising in connection with the use of its products. This warranty is a return-to-factory
warranty only. During the warranty period Vecima Networks will at its option, replace, repair or refund the price paid for
any item which is returned for service. This warranty does not apply to units that have been physically or environmentally
abused.
5.2 Service Policies: How to Return an Item for Service
Before returning any item for service, an R.M.A. (Returned Material Authorization) number must be assigned by Vecima
Networks. A unique R.M.A. number will be assigned for each item being returned. When requesting an R.M.A. number,
please be prepared to provide the model, Vecima Networks serial number, original invoice number, your purchase order
number and an adequate fault description. The serial number of a unit can be found on a barcode label similar to the
one pictured below. R.M.A. service is available Monday to Friday from 8:30 a.m. to 4:30 p.m. CST (statutory holidays
excepted).
To obtain an R.M.A., do one of the following:
• Call: (306) 955-7075, press '0' for Operator, or '3' for Service Dept.
• Fax: (306) 384-0086 - Attention: R.M.A. Request
• Email: support@vecimanetworks.com
Once an R.M.A. number has been assigned, please refer to it in all correspondence and make certain that all applicable
R.M.A. numbers are clearly marked on the outside of each package being returned. You must also ensure that each
product is shipped to Vecima Networks in its original shipping container (or equivalent) via Prepaid carrier, with
appropriate insurance and customs documentation (where required). Vecima Networks will not accept collect
shipments, damaged shipments or shipments unaccompanied by an R.M.A. number.
For items still under Warranty - Items will be returned from Vecima Networks Inc. to its customer via prepaid ground
carrier. The customer is responsible for any additional costs incurred, including custom clearance and duties. Any
alternate means of shipment must be requested by the customer and will be subject to additional charges.
For items no longer under Warranty - Items will be returned from Vecima Networks Inc. to its customer via prepaid
ground carrier at the customer's expense. The customer is responsible for any additional costs incurred, including
custom clearance and duties. Any alternate means of shipment must be requested by the customer and will be subject
to additional charges.
Shipping Instructions will be provided by the repair center when the RMA number is sent to the customer.
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