Getting in touch
• Check the ‘This pack contains’ panel on the box to make sure
the part is definitely included in your unit.
• Check the battery is inserted correctly into the vacuum cleaner.
• The battery may not be charged, remove and charge the battery.
• Battery may be too hot, remove and allow to cool for 30 minutes.
Replace battery.
• Clean water tank may not be locked in position.
• Clean water tank may be empty and need to be refilled.
• Check the battery charger is plugged in.
• Check the battery is inserted correctly into the charger.
• The battery may not be connecting with the charger. Remove the
battery and unplug charger, wait 10 seconds then retry.
• This could also indicate that the battery is fully charged
and ready to use.
• Check the battery is inserted correctly into the charger.
• The battery of charger has an error. Remove the battery and
unplug charger, wait 10 seconds then plug charger into socket
and reinsert the battery.
• Check terminals on battery and Floormate Cordless are clean.
• The dirty water tank has an automatic shut off to prevent the tank
from overflowing. If this is activated, the machine will not pick up
and the sound of the motor will change. The dirty water tank will
need to be emptied. The nozzle may be blocked. Go to ‘Taking care
of your machine’.
Solution
Problem
What to do if it goes wrong
There is an
accessory missing.
Why won’t the
Floormate Cordless
turn on?
Why won’t my
Floormate Cordless
pick up?
Why won’t the water/
detergent dispense?
Why won’t the
battery charge?
Why is the battery
charger light
continually flashing?
