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vax.co.uk
FAQs
Warning: To reduce the risk of personal injury, unplug the vacuum cleaner before performing maintenance/troubleshooting checks.
Is there an accessory missing?
• Check the ‘Getting Started’ page in this guide or the box that the machine came in to make sure that the part is definitely included in your unit.
• If it is missing, we’re here to help. Simply call us on
0844 412 8455
Why won’t the vacuum cleaner pick up?
• The filters may need cleaning, please refer to the ‘Looking After Your Machine – Filters’ page of this user guide (p6-7)
• The separator may be clogged, please refer to the ‘Looking After Your Machine – Filters’ page of this user guide (p6-7)
• There may be a blockage in the hose, please check the hose and remove the blockage
• The dirt container may be full or blocked, please refer to the ‘Looking After Your Machine – Emptying and cleaning dirt container’ page of this
user guide (p6)
• The dirt container may be incorrectly installed, please ensure the dirt container is locked in place
• The brushbar may not be turning, please refer to the ‘Looking After Your Machine Brushbar page 9
Why won’t the accessories pick up properly?
• The TurboTool may be blocked, please refer to the ‘Looking After Your Machine – Removing Blockages’ page in this user guide (p8)
• The accessory may be broken
What do I do if an accessory/the unit becomes damaged or broken?
• Please check if the damage is with the accessory or the unit. To do this, firstly remove the accessory from the unit and check if there is suction
from the hose. If there is suction from the hose this confirms that the damage is with the accessory.
Please visit ‘spares shop website’ – vax.co.uk/support
• If having done the above checks, checked the hose for blockages and cleaned the filters there is still no suction/limited suction from the hose,
please call our Vax Careline 0844 412 8455
Why is dust escaping from the vacuum?
• The filters may not be installed correctly, please refer to the ‘Looking After Your Machine – Filters’ page of the user guide (p6-7)
• The dirt container may be full or blocked, please refer to the ‘Looking After Your Machine – Emptying and cleaning dirt container’ page of this
user guide (p6)
• The filters may need cleaning, please refer to the ‘Looking After Your Machine – Filters’ page of this user guide (p6-7)
• There may be a blockage in the hose, please check the hose and remove the blockage
Why does my vacuum cleaner have no power?
• It may not be plugged into the electrical socket correctly. Ensure that the plug is pushed into the electrical socket securely
• The electrical socket may not be working. Check the fuse or breaker and consult an electrician
• The motor thermostat may have tripped. Switch off and unplug the vacuum cleaner. Check the unit for blockages, clean the filters – please refer
to the ‘Looking After Your Machine – Filters’ page of this user guide (p6-7) and clean the separator (please refer to the ‘Looking After Your
Machine – Emptying and cleaning dirt container’ page of this user guide (p6). Leave the vacuum cleaner for 24 hours before switching the
vacuum cleaner back on
Why isn’t my brushbar rotating?
• The belt may be broken
• The brushbar may be jammed. Please refer to the ‘Looking After Your Machine – Removing Blockages’ page of this user guide and
remove any blockages (p8)
Why does the vacuum cleaner cut out?
• The motor is equipped with a thermal cut-out. If for any reason the unit should overheat, the thermostat will automatically turn the unit off.
Should this occur, unplug the vacuum cleaner from the electrical socket and turn off the switch. Remove and empty the dirt container. Check
the hose for blockages. Clean the filters. Allow the unit to cool for approximately 1 hour (if you have cleaned the filters you will need to wait
24 hours for the filters to dry before putting them back in the machine)
What do I do if the unit becomes damaged or broken?
• We’re here to help. Simply call
0844 412 8455
or visit
vax.co.uk
