www.vax.com.au
8
FAQ’s
Problem
Solution
Is there an accessory missing?
Check the ‘Parts Overview’ page in this guide to make sure the part is definitely
included in your unit.
If it is missing, we’re here to help. Simply call us on AU: 1300 361 505 NZ: 0800 800 900
Why won’t the vacuum cleaner
pick up?
The dirt container may be incorrectly installed; remove the dirt container from the
unit by pressing the dirt container release catch and then reattaching it to the unit,
ensuring it is locked firmly back into place.
The filter may be clogged; refer to ‘Maintenance: Cleaning the filters’ on pages 5 and 6.
The dirt container may be blocked; refer to ‘Maintenance: Emptying and cleaning
the dirt container’ on page 5.
There may be a blockage in the hose/tube; disconnect from the vacuum cleaner.
Carefully remove any blockages found and reconnect securely.
Why is dust escaping from
the vacuum?
The filter may be clogged; refer to ‘Maintenance: Cleaning the filters’ on pages 5 and 6.
The dirt container may be blocked; refer to ‘Maintenance: Emptying and cleaning
the dirt container’ on page 5.
The dirt container may be incorrectly installed; remove the dirt container from the
unit by pressing the dirt container release catch and then reattaching it to the unit,
ensuring it is locked firmly back into place.
What do I do if the unit/an
accessory becomes damaged
or broken?
We’re here to help. Simply call AU: 1300 361 505 NZ: 0800 800 900
or visit vax.com.au
Why won’t the accessories
pick up properly?
Hose blockages:
remove the hose from the unit. Carefully remove any
blockages found and reconnect hose securely.
Accessory blockages:
remove accessory from handle/tube. Carefully remove
blockage and reattach to the vacuum cleaner.
The accessory may be faulty. Simply call us on AU: 1300 361 505
NZ: 0800 800 900 for assistance.
Why will the vacuum cleaner
not run?
It may not be plugged into the electrical outlet correctly; ensure that the plug is
pushed in securely.
The electrical outlet may not be working properly; check the fuse or breaker, or
consult an electrician.
The motor thermostat may have tripped; switch off and unplug the vacuum cleaner,
and leave for one hour before switching the cleaner back on.
WARNING:
To reduce the risk of personal injury, unplug the hard floor cleaner before performing
maintenance/troubleshooting checks.
