FAQs
11
vax.co.uk
1
Why won’t the vacuum cleaner turn on?
• It may not be plugged into the electrical socket correctly; ensure that the plug is pushed in securely.
• The electrical socket may not be working properly; check the fuse or breaker, or consult an
electrician.
• The motor thermostat may have tripped; switch off and unplug the vacuum cleaner, and leave for
one hour before switching the cleaner back on.
2
Why won’t the vacuum cleaner pick up?
• The dirt container may be incorrectly installed; remove the dirt container from the unit by pressing
the dirt container release button and then re-attaching it to the unit, ensuring it is locked firmly back
into place.
• The filter may be clogged; refer to ‘Maintenance: Cleaning the filters’ on pages 9.
• The dirt container may be blocked; refer to ‘Maintenance: Emptying and cleaning the dirt container’
on page 8.
• There may be a blockage in the hose/tube; disconnect from the vacuum cleaner. Carefully remove
any blockages found and reconnect securely.
3
Why is dust escaping from the vacuum?
• The filter may be clogged; refer to ‘Maintenance: Cleaning the filters’ on pages 9.
• The dirt container may be blocked; refer to ‘Maintenance: Emptying and cleaning the dirt container’
on page 8.
• The dirt container may be incorrectly fitted; remove the dirt container from the unit by pressing the
dirt container release button and then re-attaching it to the unit, ensuring it is locked firmly back
into place.
4
Why won’t the accessories pick up properly?
• Hose blockages: remove the hose from the unit. Carefully remove any blockages found and
reconnect hose securely.
• Accessory blockages: remove accessory from handle/tube. Carefully remove blockage and re-
attach to the vacuum cleaner.
• The accessory may be faulty. Simply call us on
0844 412 8455
for assistance.