CAUTION:
Always unplug the steamer before performing maintenance/troubleshooting checks.
What to do if it goes wrong
• Check the ‘This pack contains’ panel on the box to make sure the part
is included with your steamer.
• Check the on/off control dial position.
• Check the amber light is illuminated.
• The plug may not be fully pushed into the electrical socket.
• Check the fuse in the plug if this needs replacing, always replace with
a British 13amp fuse.
• The Microfibre Pad may already be saturated or dirty. Wash the
Microfibre Pad, go to ‘Taking care of your machine’.
• There may be no water in water tank, check the water tank has water.
• Check the water tank cap is securely fitted onto the water tank.
• The water may not yet be at temperature . The steamer will take approximately
30 seconds to heat up.
• Steam path may be blocked. Go to ‘Let’s talk technical’.
• Check steam control dial has been turned to ‘on’.
• Water tank level may be low, refill with water.
• If using as a stick mop - handle may not be fully inserted. Release handle,
press handheld trigger to check steam is working. Re-insert handle until
it clicks into place.
Solution
Problem
Is there an
accessory missing?
The steamer has
no power.
Why is the steamer
not producing steam?
Why won’t the Microfibre
pad pick up dirt?
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* Calls are charged at the UK local rate. Please make a note of the serial number and model number of the product before calling.
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