• The battery may not be charged. Connect the charger, the indicator
light will turn green when fully charged. The initial charge should
be for 3 hours.
• The unit might be plugged in. The Window Vac will not run when
the charge is plugged in.
• The squeegee blade may be blocked. Remove from the machine,
rinse and clear any dirt/debris. Go to the ‘Let’s talk technical’ page.
• The filter may be clogged or dirty, clean the filter. Go to the ‘Taking
care of your machine’ pages.
• The Window Vac may be low on charge, plug the Window Vac
in to recharge
• The water tank may be full, empty the water tank. Go to the
‘Taking care of your machine’ pages.
• The squeegee blade may be dirty, remove and clean.
• The cleaning pads may be dirty, remove and wash.
• You may be using the Window Vac on a flat, horizontal surface,
only use the Window Vac on vertical surfaces
• The water tank may be full, empty the water tank. Go to the ‘Taking
care of your machine’ pages.
• The charger may not be inserted correctly.
• Check the mains power is switched on.
• The electrical outlet may not be working. Check the fuse in the
plug, always replace with a British 13amp fuse.
Solution
Problem
What to do if it goes wrong
Getting in touch
Why won’t my Window
Vac turn on?
Why won’t the
Window Vac pick up?
Why does my
Window Vac leave
a smear on my
window?
Why does my
Window Vac leak?
Why won’t the
battery recharge?
Warning: Always turn off and unplug the Window Vac before carrying out and maintenance/troubleshooting checks.
