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* Calls are charged at the UK local rate. Please make a note of the serial number and model number of the product before calling.
What to do if it goes wrong
Getting in touch
Caution:
Always unplug the steam cleaner and allow to cool before performing maintenance/
troubleshooting checks.
Solution
Problem
• Check the ‘This pack contains’ panel on the box to make sure
the part is included with your machine.
There is an
accessory missing
• The plug may not be fully pushed into the electrical socket.
• Check the fuse in the plug to see if it needs replacing. Always replace
with a British 13amp fuse.
The steamer
has no power
• There may be no water in tank, fill the tank.
• Check the tank is correctly fitted. Go to ‘Using your machine’.
• The water may not yet be at temperature, the green indicator light will
illuminate when it is ready.
• Trigger on handle has not been pressed in mop mode. Go to ‘Using
your machine’.
• Check the hard water filter is in place, not damaged or needs replacing.
Go to ‘Taking care of your machine’.
• The water pipe on tank may be stuck. Shake handheld to release.
• Tools/accessories not correctly fitted. Go to ‘using your machine’.
Why is the steamer
not producing steam?
• The cleaning pad may already be saturated or dirty,
wash the cleaning pad. Go to ‘Taking care of your machine’.
Why won’t the cleaning
pad pick up dirt?
• May be a blockage in the handheld.
• Check the tools are clean and free from debris. Rinse tools under running
water. Retry machine. If water continues to be released, contact us.
Why is water being
released from the back
of the handheld unit?