• Check the ‘Contents’ page in this guide to make sure the part is
defi nitely included in your unit.
• If it is missing, we’re here to help. Simply call us on
AUS: 1300 VAX AUS (1300 829 287)
/ NZ: 0800 VAX NZL (0800 829 695)
• The dirt container may be incorrectly installed; remove the dirt container
from the unit by pressing the dirt container release catch and then re-
attaching it to the unit, ensuring it is locked fi rmly back into place.
• The fi lter may be clogged; refer to ‘Taking care of your machine’.
• The dirt container may be blocked; refer to ‘Taking care of your
machine – Cleaning the shroud’.
Solution
Problem
CAUTION:
To reduce the risk of personal injury, unplug the product before performing
maintenance/troubleshooting checks.
What to do if it goes wrong
There is an
accessory missing.
Why won’t the vacuum
cleaner pick up?
Why is dust escaping
from the vacuum?
• The fi lter may be clogged; refer to ‘Cleaning the pre/post fi lter’.
• The dirt container may be blocked; refer to ‘‘Taking care of your
machine – Cleaning the shroud’.
• The dirt container may be incorrectly installed; remove the dirt container
from the unit by pressing the dirt container release catch and then
re-attaching it to the unit, ensuring it is locked fi rmly back into place.
What do I do if the unit/
an accessory becomes
damaged or broken?
Why won’t the accessories
pick up properly?
Why will the vacuum
cleaner not run?
• We’re here to help. Simply call
AUS: 1300 VAX AUS (1300 829 287)
/ NZ: 0800 VAX NZL (0800 829 695)
or visit
vax.com.au
•
Hose blockages:
remove the hose from the unit. Carefully remove any
blockages found and reconnect hose securely.
•
Accessory blockages:
remove accessory from handle/tube. Carefully
remove blockage and re-attach to the vacuum cleaner.
• The accessory may be faulty. Simply call us on
AUS: 1300 VAX AUS
(1300 829 287) / NZ: 0800 VAX NZL (0800 829 695)
for assistance.
• It may not be plugged into the electrical outlet correctly; ensure that
the plug is pushed in securely.
• The electrical outlet may not be working properly; check the fuse
or breaker, or consult an electrician.
• The motor thermostat may have tripped; switch off and unplug the
vacuum cleaner, and leave for one hour before switching the cleaner
back on.
Getting in touch
