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Vax Careline: (UK) 0844 412 8455
(ROI) 1-800 928 308
FAQs
!
WARNING: to reduce the risk of personal injury, unplug the vacuum cleaner before performing
maintenance/troubleshooting checks.
Is there an accessory missing?
• Check the ‘Parts Overview’ page in this guide to
make sure the part is definitely included in your
unit.
• If it is missing, we’re here to help. Simply call us on
0844 412 8455
Why won’t the vacuum cleaner pick up?
• The dirt container may be incorrectly installed;
remove the dirt container from the unit by pressing
the dirt container release button and then re-
attaching it to the unit, ensuring it is locked firmly
back into place.
• The filter may be clogged; refer to ‘Maintenance:
Cleaning the filters’ on page 7.
• The dirt container may be blocked; refer to
‘Maintenance: Emptying and cleaning the dirt
container’ on pages 7 and 8.
• There may be a blockage in the hose/tube;
disconnect from the vacuum cleaner. Carefully
remove any blockages found and reconnect
securely.
Why is dust escaping from the vacuum?
• The filter may be clogged; refer to ‘Maintenance:
Cleaning the filters’ on pages 7 and 8.
• The dirt container may be blocked; refer to
‘Maintenance: Emptying and cleaning the dirt
container’ on page 7.
• The dirt container may be incorrectly installed;
remove the dirt container from the unit by pressing
the dirt container release button and then re-
attaching it to the unit, ensuring it is locked firmly
back into place.
What do I do if the unit/an accessory becomes
damaged or broken?
• We’re here to help. Simply call
0844 412 8455
or
visit
vax.co.uk
Why won’t the accessories pick up properly?
• Hose blockages: remove the hose from the unit.
Carefully remove any blockages found and
reconnect hose securely.
• Accessory blockages: remove accessory from
handle/tube. Carefully remove blockage and re-
attach to the vacuum cleaner.
• The accessory may be faulty. Simply call us on
0844 412 8455
for assistance.
Why will the vacuum cleaner not run?
• It may not be plugged into the electrical outlet
correctly; ensure that the plug is pushed in securely.
• The electrical outlet may not be working properly;
check the fuse or breaker, or consult an electrician.
• The motor thermostat may have tripped; switch off
and unplug the vacuum cleaner, and leave for one
hour before switching the cleaner back on.
(UK) 0844 412 8455
(ROI) 1-800 928 308
vax.co.uk
vaxireland.ie
This does not affect your statutory rights
Instead of taking me back
to the shop, simply call:
we’re here to help
Vax U88-M9-B UG V1.0 [J150] [07.03.12]_User guide 12/03/2012 13:59 Page 10
