•
You may cancel the plan at any time after the initial 14 day
cancellation period by giving 14 days’ notice in writing, and
the following will apply:
a) If you cancel the plan during your manufacturer’s guarantee
period, and you have not made any claims under this plan, we
will give you a full refund;
b) If you cancel the plan after the manufacturer’s guarantee
period has run out, and you have not made a claim, we will
refund the part of the monies you have paid relating to the
remaining full months of cover;
c) If you cancel the plan and you have made any claim, then no
refund will be paid;
•
If your appliance is beyond economical repair, and we have
met our obligations to you under the plan to provide you with
a replacement appliance or monetary settlement, no fees will
be refunded and your plan will end.
You can request a cancellation, by calling us on 08702 426 747,
by emailing us at [email protected] or by writing to
Domestic & General’s Customer Service Manager, Domestic &
General Insurance PLC, Leicester House, 17 Leicester Street,
Bedworth, Warwickshire, CV12 8JP.
We can cancel your plan by giving you 14 days notice in writing
to your last known address. A refund of the amount paid for the
remaining full months of protection will be given.
6. Renewing your contract
At the end of your period of protection, we will write to you about
renewing.
•
If you pay by direct debit, we will send you a renewal notice
showing the amount we will automatically collect, unless you
inform us otherwise.
•
If you pay by any other means, you will receive a renewal
notice showing the amount to pay. You will need to return this
with payment for protection to continue.
7. Fraud
This plan will not be valid if any information you give us is false or
exaggerated.
8. Governing law and your statutory rights
Purchasing this plan does not affect your statutory rights. The
information provided, including the terms and conditions have
been provided in English. We will communicate in English, and
English Law will apply to all our insurance contracts unless we
agree otherwise with you.
9. Rights of third parties
This plan is for the benefit of you and anyone else we have
agreed with you. No benefits will be given to anyone else.
10. Transferring your plan
You can transfer your plan to a new owner of the equipment as
long as you give us written details of the new owner. Your plan
cannot be transferred to any other equipment.
11. Phoning us
We may record your phone calls with our representatives to
monitor and improve the quality of the service we provide.
12. Other plans or insurance
If, when you require breakdown protection, there is any other
service agreement or an insurance policy under which you are
entitled to claim, we will only pay an appropriate proportion.
13. Statement of Price
Your plan fee will include all costs of purchase such as premiums
and taxes at the applicable rate.
14. The Financial Services Compensation Scheme
We are covered by the Financial Services Compensation
Scheme. You may be entitled to compensation under the scheme
if we cannot meet our obligations. This depends on the type of
business and the circumstances of the claim. Our obligations to
you are covered for 100% of the first £2,000 and 90% of the
remainder of the claim without any upper limit. Further
information about compensation scheme arrangements is
available from the FSCS at www.fscs.org.uk
or by writing to them
at: FSCS, 7th Floor, Lloyds Chambers, 1 Portsoken Street,
London E1 8BN
OTHER IMPORTANT PRE-CONTRACT INFORMATION
Further information about us and our regulator
Domestic & General Insurance PLC (company number 485850),
whose office address is Swan Court, Mansel Road, Wimbledon
SW19 4AA, is authorised and regulated by the Financial Services
Authority (FSA registration number 202111). Our address and
details of our authorisation can be checked on the FSA web site
(www.fsa.gov.uk/register) or contacting the FSA
on 0845 606 1234.
Our product and our service
Domestic & General Insurance PLC only offers its own insurance
products, which meet the demands and needs of those who wish
to ensure that their domestic electrical appliance is protected
against the costs of repair or replacement in the event of a
breakdown. We are providing you with information about the
details of our product and its terms. You will not receive advice
from us on whether it is suitable for your needs - you should
make your own choice whether it is suitable.
Important Data Protection Information
If you provide us with information about another person, you
confirm that they have appointed you to act for them, to consent
to the processing of their personal data including sensitive
personal data and that you have informed them of our identity
and the purposes (as set out in the Important Data Protection
Information displayed when you register your appliance) for
which their personal data will be processed.
You are entitled to ask for a copy of the information we hold
about you (for which we may charge a small fee) and to have any
inaccuracies in your information corrected.
For quality control and training purposes, we may monitor or
record your communications with us.
If your personal details change, if you change your mind about
any of your marketing preferences or if you have any queries
about how we use your information, please let us know by
contacting our Mailing Exclusion Team, Domestic & General,
Leicester House, 17 Leicester Street, Bedworth, Nuneaton,
Warwickshire, CV12 8JP.
All our paper is from sustained, managed forests
Underwritten by Domestic & General Insurance PLC,
Swan Court, Mansel Road, Wimbledon, London SW19 4AA
Registered No. 485850 England. Registered Office at above
address. A member of the Association of British Insurers and of
the Financial Ombudsman Service. Authorised and regulated by
the Financial Services Authority.
DG00569/0405
