• Visit vax.com.au for spares and parts.
• To purchase new spares or order a replacement. Simply call us on
AUS: 1300 VAX AUS (1300 829 287)
NZ: 0800 VAX NZL (0800 829 695)
• The unit may not be plugged into an electrical socket; ensure the plug
is pushed in securely.
• Check the mains power is switched on.
• The electrical socket may not be working; check the fuse or breaker
and consult an electrician.
• The power cord may be damaged; if it is it must be replaced by the
manufacturer, or a Vax authorised service agent.
Solution
Problem
CAUTION:
To reduce the risk of personal injury, unplug the product before performing
maintenance/troubleshooting checks.
The machine/an
accessory has become
damaged or broken?
The steam cleaner
has no power?
The steam cleaner not
producing steam?
• Ensure that the mains power is switched on and the power button has
been pressed on the unit.
• There may be no water in the tank; please refer to the operation section.
• Check that the safety latch has been unlocked on the steam handle.
• Check that the unit has not been overfi lled, as there must be space
in the tank for the water to heat. If overfi lled the unit will deliver little
steam or water droplets.
• The water may not yet be at temperature; the green steam ready
indicator light will illuminate when the water is at temperature and is
ready to use.
• If the unit is producing a very small amount of steam, check the variable
steam power dial and adjust to max.
• If none of the points above are of assistance, we’re here to help.
Simply call us on
AUS: 1300 VAX AUS (1300 829 287)
NZ: 0800 VAX NZL (0800 829 695)
• When the unit has been switched off and fully cooled remove the water
tank lid. If limescale build up can be seen inside the tank the unit will
need to be descaled.
The steam cleaner takes
a long time to heat up?
• When the unit has been switched off and fully cooled remove the
water tank lid. If limescale build up can be seen inside the tank the
unit will need to be descaled.
• Otherwise, we’re here to help. Simply call us on:
AUS: 1300 VAX AUS (1300 829 287)
NZ: 0800 VAX NZL (0800 829 695)
What to do if it goes wrong
