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What to do if it goes wrong…

Why does my air purifier have no power?

  • The plug may not be fully pushed into the electrical socket.

  • Check the fuse in the plug if this needs replacing, always replace with a 5amp fuse.

  • The front cover may not be secure, check the front cover is securely fitted. Go to ‘Taking care of your machine’

  • The filter may not be fitted correctly, check the filter. Go to ‘Taking Care of your machine’.

  • Timer may have finished, re-set the timer.

 My fan isn’t turning?

  • Fan speed is set to L = Low (Silence Technology

®

), indicator light will illuminate, change fan speed to desired setting.

Why is my air purifier making an excessive noise?

  • The air grills may be blocked. Make sure the air grills are free from any obstruction.

  • The filter may need replacing. Go to ‘Taking Care of your machine’.

It's quick and easy to register for your FREE 2 year guarantee

Online at: vax.co.uk/guarantees
Please retain your original receipt for proof of purchase.

We're here if you need us
Online vax.co.uk/support
Call: (UK) 0844 412 8455 (ROI) 1-800 928 308

Monday-Friday 8.30am to 6.30pm, Saturday 9.00am to 5.00pm*
Alternatively, you can write to us at:
Vax Ltd., Kingswood Road, Hampton Lovett, Droitwich, WR9 0QH, UK

Getting in touch…

*Calls are charged at the UK local rate. Please make a note of the serial number and model number of the air purifier before calling.

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