• Check the ‘This pack contains’ panel on the box to make sure the part
is included with your vacuum cleaner.
• The plug may not be fully pushed into the electrical socket.
• Check the fuse in the plug if this needs replacing, always replace
with a 13amp fuse.
• The On/Off button on the vacuum cleaner or the hose handle has
not been turned on. Go to ‘Using your machine’.
• The motor thermostat may have tripped. If this has happened, unplug
the vacuum cleaner. Remove and empty the dirt container and check
the hose for blockages. Clean the filter and allow the vacuum cleaner
to cool for approximately 1 hour (if you have washed the filter you will
need to wait 24 hours for the filter to fully dry before refitting back into
the vacuum cleaner).
Solution
Problem
CAUTION:
To reduce the risk of personal injury, unplug the product before performing
maintenance/troubleshooting checks.
What to do if it goes wrong
There is an
accessory missing.
Why does my vacuum
cleaner have no power?
Why won’t the vacuum
cleaner pick up?
• The dirt container may not be correctly fitted, remove the dirt container
from the vacuum cleaner and check it’s assembled correctly, refit
ensuring it’s locked into place. Go to ‘Taking care of your machine’.
• The brushes on the powered head have not been turned on. Go to
‘Using your machine’.
• The filter may be clogged, clean the filter. Go to ‘Taking care of
your machine’.
• The dirt container, shroud or separator may be blocked, empty
and clean the dirt container. Go to ‘Taking care of your machine’.
• There may be a blockage in the hose/telescopic extension tube/power
head. Disconnect from the vacuum cleaner and carefully remove any
blockages. Go to ‘Let’s talk technical’.
Why won’t the powered
head brush turn?
Why is dust escaping
from the vacuum?
• Activate powered head brush by pressing powered head
brush On/Off button. Go to ‘Using your machine’.
• The powered head may be blocked. Go to ‘Removing blockages from
the powered head’.
• Powered head needs resetting. Go to ‘Lets talk technical’
• The belt may be broken. Go to’ Lets talk technical’
• Brush bar not fitted correctly. Go to ‘Lets talk technical’
• The filter may be clogged, clean the filter. Go to
‘Taking care of your machine’.
