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16
TROUBLESHOOTING
· Check that the camera and monitor are turned on.
· Check the camera is connected to power properly (it
cannot be charged; it’s power off once disconnected
from power).
· Check that the monitor is of enough battery (it’ll auto
shut off when battery level icon flashes red slowly on
the monitor).
· Check the intactness of the power cable.
· Check whether the camera is near the monitor
(recommended to keep within 1.5-2m / 4.9-6.6ft).
· Check whether the monitor is of low battery. Charge it
in time to restore good connection.
· Check whether the camera is well connected to power.
· Check whether there are any large metallic objects
including doors, refrigerators, mirrors, etc., are placed
between the camera and monitor thus blocking the
radio signals.
· Check whether there’s any other 2.4GHz product is
used nearby like WiFi routers, microwave ovens, which
may interfere the connection.
· If nothing above is involved, please retry to pair:
press the Pair Button at the bottom of the camera,
press Menu button, select through -> -> , and
then the monitor will auto-pair with the camera.
· Check all connections to the camera (power cable
plugging and pairing).
· Check whether the screen is in sleep mode. Press any
button to awake it.
· Check whether the camera is within range of the
monitor.
· Adjust the monitor antenna to vertical position for
Product not
powering on?
Baby monitor
can’t connect
with the camera?
Nothing shown
when I view a
camera?
No sound from
the monitor?
Black and white
pictures?
Choppy videos?
Too much noise?
WARRANTY & CUSTOMER SERVICE
12 months warranty
Lifetime customer service (contacts on the monitor, and back cover of this
User Guide)
better signal transfer.
Check whether the system sound volume is set to “0”.
It’ll be mute if set so.
Night vision LED may be ON. Please turn on room lights
to force it out of the night mode.
· Check whether the camera is near the monitor and
that there’re no obstacles between them.
· Adjust the monitor antenna to vertical position for
better signal transfer.
· Volume may be set too high. Press Menu Button -> OK
Button -> Left Button to volume down.
· The camera and monitor may be put too close; keep
them at least 1.5m / 4.9ft apart.
· The camera may be too out of range. Please keep it
within 10m / 32.8ft to the monitor.
Software
Version?
Press the Power button on the monitor to turn off the
monitor. The software version will be displayed at the
screen bottom before power off.