Varytec Hero Wash 340FX RGBW Zoom User Manual Download Page 56

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Troubleshooting

NOTICE!
Possible data transmission errors
For error-free operation make use of dedicated DMX cables and do not use ordi‐

nary microphone cables.
Never connect the DMX input or output to audio devices such as mixers or ampli‐

fiers.

In the following we list a few common problems that may occur during operation. We give you

some suggestions for easy troubleshooting:

Troubleshooting

Hero Wash 340FX RGBW Zoom

moving head

Summary of Contents for Hero Wash 340FX RGBW Zoom

Page 1: ...Hero Wash 340FX RGBW Zoom moving head User manual ...

Page 2: ...Thomann GmbH Hans Thomann Straße 1 96138 Burgebrach Germany Telephone 49 0 9546 9223 0 Internet www thomann de 24 03 2022 ID 449223 V3 ...

Page 3: ...2 Safety instructions 11 3 Features 16 4 Installation 17 5 Starting up 24 6 Connections and controls 27 7 Operating 33 7 1 Starting the device 33 7 2 Main menu 34 7 3 Functions in 8 channel DMX mode 43 7 4 Functions in 16 channel DMX mode 47 8 Technical specifications 52 Table of contents Hero Wash 340FX RGBW Zoom 3 moving head ...

Page 4: ...9 Plug and connection assignments 55 10 Troubleshooting 56 11 Cleaning 58 12 Protecting the environment 59 Table of contents 4 Hero Wash 340FX RGBW Zoom moving head ...

Page 5: ...Hero Wash 340FX RGBW Zoom 5 moving head ...

Page 6: ...able to all persons using this device If you sell the device to another user be sure that they also receive this manual Our products and user manuals are subject to a process of continuous development We there fore reserve the right to make changes without notice Please refer to the latest version of the user manual which is ready for download under www thomann de General information 6 Hero Wash 3...

Page 7: ... the search function in the electronic version to find the topics of interest for you quickly Online guides Our online guides provide detailed information on technical basics and terms Personal consultation For personal consultation please contact our technical hotline Service If you have any problems with the device the customer service will gladly assist you General information Hero Wash 340FX R...

Page 8: ...ayed on the device are marked by quotation marks and italics Examples 24ch OFF References to other locations in this manual are identified by an arrow and the specified page number In the electronic version of the manual you can click the cross reference to jump to the specified location Example See Ä Cross references on page 8 Letterings Displays Cross references General information 8 Hero Wash 3...

Page 9: ...NING This combination of symbol and signal word indicates a pos sible dangerous situation that can result in death or serious injury if it is not avoided CAUTION This combination of symbol and signal word indicates a pos sible dangerous situation that can result in minor injury if it is not avoided NOTICE This combination of symbol and signal word indicates a pos sible dangerous situation that can...

Page 10: ...Warning signs Type of danger Warning high voltage Warning dangerous optical radiation Warning suspended load Warning danger zone General information 10 Hero Wash 340FX RGBW Zoom moving head ...

Page 11: ... No liability will be assumed for damages resulting from improper use This device may be used only by persons with sufficient physical sensorial and intellectual abilities and having corresponding knowledge and experience Other persons may use this device only if they are supervised or instructed by a person who is responsible for their safety Extend the operating life of the device by regular bre...

Page 12: ...re high voltages may be present Never remove any covers There are no user serviceable parts inside Do not use the device if covers protectors or optical components are missing or damaged DANGER Electric shock caused by short circuit Always use proper ready made insulated mains cabling power cord with a protective contact plug Do not modify the mains cable or the plug Failure to do so could result ...

Page 13: ...y due to movements of the device The head of the device can move quickly pan tilt and can produce very bright light This is also valid immediately after you turn on the device when the device operates in automatic mode or under remote control and when you turn off a DMX controller that is connected to the device Persons staying near the device could be injured or frightened Before you turn on the ...

Page 14: ... supply Before connecting the device ensure that the input voltage AC outlet matches the voltage rating of the device and that the AC outlet is protected by a residual current circuit breaker Failure to do so could result in damage to the device and possibly injure the user Unplug the device before electrical storms occur and when it is unused for long periods of time to reduce the risk of electri...

Page 15: ...ry i e felt pad floor protectors or similar NOTICE Risk of overheating The distance between light output and the illuminated surface must be more than 1 5 m 19 7in Provide sufficient ventilation The ambient temperature must always be below 40 C 104 F NOTICE Possible damage due to installation of a wrong fuse The use of different types of fuses can cause serious damage to the unit Fire hazard Only ...

Page 16: ...ional n Built in automatic show programmes n Sound control n Master Slave mode n Strobe effect n Electronic dimmer n Robust metal and plastic housing For technological reasons the light output of LEDs decreases over their lifetime This effect increases with higher operating temperature You can extend the service life of the illuminants by providing adequate ventilation and operating the LEDs with ...

Page 17: ...l suitable for transport or storage respectively Lift the device only at the base When lifted at the rotatable mounting the device may be dam aged You can install the device standing or hanging When in use the device must be mounted at a solid surface or clamped to an approved truss Work from a stable platform whenever you install or move the device or when you perform any kind of maintenance Bloc...

Page 18: ...n The load capacity of trusses or other fixtures must be sufficient for the intended number of devices Not that the movement of the head places additional loads on the load bearing parts NOTICE Risk of overheating The distance between light output and the illuminated surface must be more than 1 5 m 19 7in Provide sufficient ventilation The ambient temperature must always be below 40 C 104 F Instal...

Page 19: ...s For error free operation make use of dedicated DMX cables and do not use ordi nary microphone cables Never connect the DMX input or output to audio devices such as mixers or ampli fiers Installation Hero Wash 340FX RGBW Zoom 19 moving head ...

Page 20: ...chment of the included mounting bracket There you can fasten adapters such as half couplers trigger clamps c hooks etc Safety cables are being threaded through the eyelet B on the bottom side of the housing Mounting options Installation 20 Hero Wash 340FX RGBW Zoom moving head ...

Page 21: ...Please note that this device must not be connected to a dimmer Installation Hero Wash 340FX RGBW Zoom 21 moving head ...

Page 22: ...s to the housing base of the remote control Slide the battery holder back into the remote until it clicks into place When shipping the battery is already installed in the remote and protected against discharge by a transparent plastic foil Remove the plastic foil prior to first use Inserting the battery into the remote control Installation 22 Hero Wash 340FX RGBW Zoom moving head ...

Page 23: ...tteries out of the device if it is not going to be used for a longer period NOTICE Risk of fire due to incorrect polarity Incorrectly inserted batteries may destroy the device or the batteries Ensure that proper polarity is observed when inserting batteries Installation Hero Wash 340FX RGBW Zoom 23 moving head ...

Page 24: ... all connections while the device is off Use the shortest possible high quality cables for all connections Take care when running the cables to prevent tripping hazards Starting up 24 Hero Wash 340FX RGBW Zoom moving head ...

Page 25: ...ce Connect the output of the first DMX device to the input of the second one and so on to form a daisy chain Always ensure that the output of the last DMX device in the daisy chain is terminated with a resistor 110 Ω W Connections in DMX mode Starting up Hero Wash 340FX RGBW Zoom 25 moving head ...

Page 26: ...show This function is ideal when you want to start a show immediately Connect the DMX output of the master device to the DMX input of the first slave device Then connect the DMX output of the first slave device to the DMX input of the second slave device and so on Connections in master slave mode Starting up 26 Hero Wash 340FX RGBW Zoom moving head ...

Page 27: ...Connections and controls DMX OUT PUSH DMX IN POWER IN POWER OUT F2AL250V 100 240V 50 60Hz Wash 340FX RGBW Zoom IR MIC Menu Down Up Enter ö Connections and controls Hero Wash 340FX RGBW Zoom 27 moving head ...

Page 28: ...ems Closes an open submenu without saving any changes 4 DOWN Decreases the displayed value by one 5 UP Increases the displayed value by one 6 ENTER Selects an option of the respective operating mode confirms the set value 7 DMX IN DMX input 8 DMX OUT DMX output Connections and controls 28 Hero Wash 340FX RGBW Zoom moving head ...

Page 29: ...ckable input socket Power Twist for mains power supply 10 POWER OUT Lockable output socket Power Twist for powering a connected device 11 Fuse holder Connections and controls Hero Wash 340FX RGBW Zoom 29 moving head ...

Page 30: ...SET DIMMER ROTATION CLEAR 1 2 3 WHITE STROBE ZOOM ZOOM 5 X 6 Y 7 4 8 X 9 Y SOUND AUTO PSTN Wash 340FX RGBW Zoom COLOR MACRO COLOR TEMP ö 0 Remote control Connections and controls 30 Hero Wash 340FX RGBW Zoom moving head ...

Page 31: ...de 4 Manual colour mixing in four steps per colour RED Red GREEN Green BLUE Blue WHITE White 5 COLOR MACRO Colour macros 6 COLOR TEMP White light macros 7 ROTATION Enables the Beam effect 8 STROBE Adjusts the strobe effect in eight steps 9 ZOOM ZOOM Setting the zoom in manual colour mixing mode Connections and controls Hero Wash 340FX RGBW Zoom 31 moving head ...

Page 32: ...ber pad 1 2 3 4 5 X 6 Y 7 8 X 9 Y When AUTO is activated Selects the automatic programmes 1 9 5 X 6 Y 8 X 9 Y When PSTN is activated Manually sets the static position 13 AUTO Activates the selection of automatic programmes 14 SOUND Activates the sound control 15 PSTN Activates the manual static position adjustment Connections and controls 32 Hero Wash 340FX RGBW Zoom moving head ...

Page 33: ...ng near the device could be injured or frightened Before you turn on the device and during the operation always ensure that nobody stays close to the device If work has to be performed in the area of move ment or in the near vicinity of the device it must remain turned off Connect the device to the power supply to start operation After a few seconds the fans start to work the head moves to the hom...

Page 34: ...when you switch the device off and disconnect it from the mains Use the DMX Address menu to set the DMX address Press ENTER to activate the main menu and use UP or DOWN until the display shows DMX Address Confirm the value with ENTER and use UP or DOWN to select a value between 1 and 512 for setting the desired DMX address When the display shows the desired value confirm the selection with ENTER T...

Page 35: ...onfirm the value with ENTER and use UP or DOWN to select one of the two DMX modes 8 channel mode or 16 channel mode display shows DMX 8 Ch or DMX 16 Ch When the display shows the desired value confirm the selection with ENTER To exit the menu item without making changes press MENU DMX mode Operating Hero Wash 340FX RGBW Zoom 35 moving head ...

Page 36: ...ode Function DMX DMX control In this mode the device is controlled via a DMX controller Auto Auto programmes In this mode the unit plays the preprogrammed shows Sound Sound control In this mode the unit follows the rhythm of the background music or sounds detected by the built in microphone Slave Slave function In this mode the device follows exactly the operation of the master that it is connecte...

Page 37: ...u and use UP or DOWN until the display shows Programs Confirm the value with ENTER and use UP or DOWN to select one of the eight preprogrammed shows display shows Program1 Program8 When the display shows the desired value confirm the selection with ENTER The device plays the selected show as an endless loop To exit the menu item without making changes press MENU Auto programmes Operating Hero Wash...

Page 38: ...Pan Rev Pan inversion Use UP or DOWN to select the option YES reverse rotation or NO normal rotation Tilt Rev Tilt inversion Use UP or DOWN to select the option YES reverse direction of inclination or NO normal direction of inclination Display Rev Display reversal Use UP or DOWN to select the option YES text in the display appears upside down or NO text in the display appears normal Settings Opera...

Page 39: ... last DMX signal is being held Calibration Calibrating Detailed information about this menu item can be found under Ä Calibrating on page 40 Factory Reset Reset to factory defaults Use UP or DOWN to select the option YES factory reset or NO no factory reset Reset Motor Resetting the motor When the display shows the desired value confirm the selection with ENTER To exit the menu item without making...

Page 40: ... UP or DOWN repeatedly until the display shows 018 and confirm the selection with ENTER Use UP or DOWN to select the desired parameter to set Parameter Function All To Origin Resets all parameters of the calibration to factory settings Pan Sets the home position of the rotation Tilt Sets the home position of the inclination movement Red Sets the initial intensity for red Green Sets the initial int...

Page 41: ...for Pan and Tilt 0 255 for red green blue white zoom and rotation and confirm the selection with ENTER To exit the menu item without making changes press MENU Use the System Info menu to call up information about the system Press ENTER to activate the main menu and use UP or DOWN until the display shows System Info Confirm the value with ENTER The display shows the current software version the cur...

Page 42: ...rogram4 Program5 Program6 Program7 Program8 Pan Rev Tilt Rev Display Rev Sensitivity Dmx Fail Calibration Factory Reset Reset Motor No No No 001 OFF Passwort 018 Yes Resetting Yes Yes Yes Hold No 100 Software Mode Address VX XX DMX 001 AllTo Origin Pan Tilt Red Green Blue White Zoom Rotation Menu overview Operating 42 Hero Wash 340FX RGBW Zoom moving head ...

Page 43: ...mum value of the Tilt area middle position 128 3 0 255 Dimmer intensity from dark 0 to bright 255 4 Stroboscope shutter dimmer must be open 0 9 Open 10 250 Stroboscope increasing speed 0 20 Hz 251 255 Open 5 Colour macros dimmer must be open channel 4 must be set to a value between 251 and 255 0 10 No function 11 20 Red 21 30 Green Operating Hero Wash 340FX RGBW Zoom 43 moving head ...

Page 44: ...reen white 71 80 Blue white 81 90 Red green 91 100 Green blue 101 110 Red blue 111 120 Red green blue 121 130 Green blue white 131 140 Red blue white 141 150 Red green blue white 151 200 Colour sequence increasing speed Operating 44 Hero Wash 340FX RGBW Zoom moving head ...

Page 45: ... effect increasing speed 134 194 Gobo wheel rotation clockwise decreasing speed 195 255 Rotation clockwise increasing speed 8 Auto programmes 0 10 No function 11 20 Preprogrammed automatic show 1 21 30 Preprogrammed automatic show 2 31 40 Preprogrammed automatic show 3 41 50 Preprogrammed automatic show 4 Operating Hero Wash 340FX RGBW Zoom 45 moving head ...

Page 46: ...show 6 71 80 Preprogrammed automatic show 7 81 90 Preprogrammed automatic show 8 91 230 Sound control from sound control off to high microphone sensitivity 231 240 Reset if the value is transmitted for at least 3 seconds 241 255 No function Operating 46 Hero Wash 340FX RGBW Zoom moving head ...

Page 47: ...lt 0 up to the maximum value of the Tilt area middle position 128 4 0 255 Fine adjustment inclination pan 16 bit 5 0 255 Speed of rotation pan and inclination tilt fast 0 to slow 255 6 0 255 Dimmer intensity from dark 0 to bright 255 7 Shutter dimmer must be open 0 9 Open 10 250 Stroboscope increasing speed 0 20 Hz 251 255 Open 8 0 255 Intensity red 0 to 100 Operating Hero Wash 340FX RGBW Zoom 47 ...

Page 48: ... 255 Intensity blue 0 to 100 11 0 255 Intensity white 0 to 100 12 Colour temperature 0 No function 1 31 2400 K 32 63 3600 K 64 95 4800 K 96 127 6000 K 128 159 7200 K 160 191 8400 K 192 223 9600 K 224 255 10800 K Operating 48 Hero Wash 340FX RGBW Zoom moving head ...

Page 49: ...s 0 10 No function 11 20 Red 21 30 Green 31 40 Blue 41 50 White 51 60 Red white 61 70 Green white 71 80 Blue white 81 90 Red green 91 100 Green blue 101 110 Red blue 111 120 Red green blue Operating Hero Wash 340FX RGBW Zoom 49 moving head ...

Page 50: ...01 255 Colour transition increasing speed 14 0 255 Gradual zooming increasing 15 Beam effects 0 100 Closed to open 0 90 101 133 Yo yo effect increasing speed 134 194 Gobo wheel rotation clockwise decreasing speed 195 255 Rotation clockwise increasing speed 16 Auto programmes 0 10 No function Operating 50 Hero Wash 340FX RGBW Zoom moving head ...

Page 51: ...show 4 51 60 Preprogrammed automatic show 5 61 70 Preprogrammed automatic show 6 71 80 Preprogrammed automatic show 7 81 90 Preprogrammed automatic show 8 91 230 Sound control from sound control off to high microphone sensitivity 231 240 Reset if the value is transmitted for at least 3 seconds 241 255 No function Operating Hero Wash 340FX RGBW Zoom 51 moving head ...

Page 52: ...ed zoom Rotation angle pan max 540 Inclination angle tilt max 210 Control protocols DMX512 Control DMX Buttons and display IR remote control item no 451696 optional Number of DMX channels 8 16 Input connections Power supply Lockable input socket Power twist DMX OUT PUSH DMX IN 100 240V 50 60Hz F2AL250V 187 mm 255 mm 368 mm Technical specifications 52 Hero Wash 340FX RGBW Zoom moving head ...

Page 53: ...current 88 A 80 µs Supply voltage 100 240 V 50 60 Hz Fuse 5 mm 20 mm 2 A 250 V fast acting Degree of protection IP20 Battery remote control Lithium ions button cell CR2025 3 V Dimensions W H D 255 mm 187 mm 368 mm Weight 6 1 kg Ambient conditions Temperature range 0 C 40 C Relative humidity 20 80 non condensing Technical specifications Hero Wash 340FX RGBW Zoom 53 moving head ...

Page 54: ...Light output 120 W Colour mixture RGBW Motorized zoom Yes Further information Technical specifications 54 Hero Wash 340FX RGBW Zoom moving head ...

Page 55: ...the result of an incorrect connection may be a destroyed DMX controller a short circuit or just a not working light show The unit offers a 3 pin XLR socket for DMX output and a 3 pin XLR plug for DMX input Please refer to the drawing and table below for the pin assignment of a suitable XLR plug Pin Configuration 1 Ground shielding 2 Signal inverted DMX cold signal 3 Signal DMX hot signal Introduct...

Page 56: ... and do not use ordi nary microphone cables Never connect the DMX input or output to audio devices such as mixers or ampli fiers In the following we list a few common problems that may occur during operation We give you some suggestions for easy troubleshooting Troubleshooting 56 Hero Wash 340FX RGBW Zoom moving head ...

Page 57: ... DMX indicator lights up but with no response check the address settings and DMX polarity 3 Try using another DMX controller 4 Check whether the DMX cables lie near or adjacent to high voltage cables which could cause damage or inter ference with a DMX interface circuit If the procedures recommended above do not succeed please contact our Service Center You can find the contact information at www ...

Page 58: ...e n Clean with a soft cloth using our lamp and lens cleaner item no 280122 n Always dry the parts carefully The fan grids of the device must be cleaned of any contamination such as dust etc on a reg ular basis Before cleaning switch off the device and disconnect mains operated devices from the mains Only use pH neutral solvent free and non abrasive cleaning agents Clean the unit with a slightly da...

Page 59: ...y must be disposed of in accordance with local regulations for the disposal of hazardous waste Use the existing collection points for this Only dispose of lithium batteries when they are discharged Remove replaceable lithium bat teries from the device before disposal Protect used lithium batteries against short circuits for example by covering the poles with adhesive tape Permanently built in lith...

Page 60: ...l household waste Dispose of this device through an approved waste disposal firm or through your local waste facility When discarding the device comply with the rules and regulations that apply in your country If in doubt consult your local waste disposal facility Disposal of your old device Protecting the environment 60 Hero Wash 340FX RGBW Zoom moving head ...

Page 61: ...Notes Hero Wash 340FX RGBW Zoom 61 moving head ...

Page 62: ...Notes 62 Hero Wash 340FX RGBW Zoom moving head ...

Page 63: ......

Page 64: ...Musikhaus Thomann Hans Thomann Straße 1 96138 Burgebrach Germany www thomann de ...

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