Varitronics VariQuest Perfecta 2400STP User Manual Download

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VariQuest

Perfecta

2400STP

User’s Guide

6-1

Troubleshooting

This chapter provides information about troubleshoot the

VariQuest

Perfecta

2400STP

Poster Design System

. The following information is contained in this chapter:

•

“Troubleshooting Paper Issues” on page 6-2

•

“Paper Loading Error Messages” on page 6-4

•

“Paper Type Missing from Printer Driver” on page 6-5

•

“Troubleshooting Paper or Paper Quality Issues” on page 6-6

•

“Troubleshooting Print Quality Issues” on page 6-14

•

“Troubleshooting Scanner Printing Issues” on page 6-31

•

“Troubleshooting Scan and Copy Issues” on page 6-32

•

“Scanner Diagnostic Plot” on page 6-55

•

“Troubleshooting Ink Cartridge and Printhead Issues” on page 6-62

•

“Troubleshooting Data Communication Issues” on page 6-64

•

“Network Configuration Page” on page 6-71

•

“Troubleshooting General Printer Issues” on page 6-74

•

“Front Panel Error Messages” on page 6-77

Summary of Contents for VariQuest Perfecta 2400STP

Page 1: ...VariQuest Perfecta 2400STP www variquest com User s Guide Scan to Print Poster Design System Contact VariQuest 800 328 0585 or local authorized Dealer...

Page 2: ...n under license from Hewlett Packard Company Copyright c 2016 Hewlett Packard Development Company L P Reproduction of this material in part or whole is strictly prohibited without the written permissi...

Page 3: ...R IMPLIED INCLUDING ANY IMPLIED WARRANTY OF THE MERCHANTABILITY OR FITNESS IN AN AMOUNT GREATER THAN THE PURCHASE PRICE OF THE PRODUCTS DESCRIBED BY THIS EXPRESSED WARRANTY No agent distributor salesp...

Page 4: ...parts Doing so may cause fire electric shock or other serious hazards Do not handle the power cord with wet hands Doing so may cause electric shock hazard Do not set heavy objects on the power cord do...

Page 5: ...ster Design System Perfecta is a compact and friendly printer designed specifically for schools Some features have been optimized for school use For additional features contact our Technical Support t...

Page 6: ...vi VariQuest Perfecta 2400STP User s Guide Other This page is intentionally left blank...

Page 7: ...the VariQuest Perfecta 2400STP Poster Design System The following information is contained in this chapter Features on page 1 2 Main Components on page 1 3 Printer Software on page 1 8 Mobile Printing...

Page 8: ...g the Embedded Web Server or the HP Utility Note Throughout this manual HP Utility refers to the HP Utility for Windows Touch sensitive front panel in color with an intuitive graphical user interface...

Page 9: ...ote Image is intended to show component placement only and may not be an exact representation of your printer 1 Multi sheet tray extenders 7 Bin 2 Ink Cartridges 8 Output Platen 3 Ink Cartridge Cover...

Page 10: ...2400STP User s Guide Main Components Rear View Rear View Note Image is intended to show component placement only and may not be an exact representation of your printer 1 Roll Cover 3 Multi sheet Tray...

Page 11: ...rfecta 2400STP User s Guide 1 5 Main Components Communication Port Communication Port Note Image is intended to show component placement only and may not be an exact representation of your printer 1 E...

Page 12: ...lays the Home screen icons To interact with these icons swipe down the dashboard status to access the Dashboard On the left and right sides of the screen you can see up to four fixed icons at differen...

Page 13: ...Sheet Paper Press to load unload and change options for single sheets Multi Sheet Tray Press to change options for the multi sheet tray or to activate it Note Active paper source is indicated by a lar...

Page 14: ...e printer s firmware Perform alignments and troubleshooting Change various printer settings Manage e mail notifications Utility see Access the Printer Utility on page 2 20 Allows you to Manage printer...

Page 15: ...e device Go to https play google com store apps details id com hp android printservice hl en You can also download HP All in One Remote for enhancing printing capabilities and enabling Scanning and Sh...

Page 16: ...ower cord When the printer is powered back on it takes about three minutes to initialize and check and prepare the printhead Preparing the printhead takes about 75 seconds Note When the printer has be...

Page 17: ...nter and the paper are ready for printing The loaded paper should be at least A4 portrait 8 27 inches wide otherwise the print may be clipped To print any internal print 1 Swipe down the dashboard and...

Page 18: ...1 12 VariQuest Perfecta 2400STP User s Guide Internal Prints Enable eMail Printing This page is intentionallly left blank...

Page 19: ...this chapter Choosing Connection Method on page 2 2 Connecting Printer to Network on page 2 3 Connecting a Networked Computer to the Printer on page 2 4 Connecting Design Center 2300 Software to Perfe...

Page 20: ...more central position of the working place as shown in figures 1 and 2 Try place away from dense materials Note Metal concrete double thick walls are the hardest to penetrate wood and plasterboard are...

Page 21: ...lly configures itself by receiving an IP address from the DHCP service the IP address may change when the device is powered off and then on again As a result the device may be display as offline when...

Page 22: ...Web Server on page 2 17 2 Insert the Start up Kit DVD into your computer If the DVD does not start automatically run the setup exe program in the root folder of the DVD 3 From the installation window...

Page 23: ...tall the printer driver 4 When prompted to connect via Wi Fi Direct select Yes 5 On the Perfecta 2400STP Verify Wi Fi Direct connection a Touch at top left b On the Info menu verify the printer is con...

Page 24: ...en enter the Password Touch Apply when done 4 In the Connection Successful menu touch Apply 5 Start the DC2300 The Design Center Software launches automatically 6 In the Welcome screen touch OK then o...

Page 25: ...ign Center 2300 1 Press the Windows button and select Control Panel 2 On the Control Panel select View Network status and tasks 3 On the left side select Change Adapter Settings 4 Right click Local Ar...

Page 26: ...2300 Software to Perfecta 2400STP Printer Connect DC2300 Perfecta 2400STP without a Network Configuring Perfecta 2400STP Printer 1 Touch Settings at the upper left corner of the screen 2 On the Info...

Page 27: ...sign Center 2300 Software to Perfecta 2400STP Printer Connect DC2300 Perfecta 2400STP without a Network 4 In the Connected menu select Ethernet Settings 5 In the Ethernet Settings menu select Advanced...

Page 28: ...tware to Perfecta 2400STP Printer Connect DC2300 Perfecta 2400STP without a Network 7 In the Advanced Settings menu select IP Settings 8 In the IP Settings menu select Manual 9 Select OK on any inform...

Page 29: ...er 192 168 001 005 then touch Done 12 In the Manual IP Settings menu select Subnet Mask 13 On the keyboard enter 255 255 255 0 then touch Done and Apply Connect Perfecta 2400STP to DC2300 via Ethernet...

Page 30: ...of your device To print from Android devices download the HP Print Service Plugin app from Google Play Print via Wireless Internet using iOS Device 1 Connect the Perfecta 2400STP printer and your devi...

Page 31: ...e the Direct Printing option 1 On the printer select at top of screen The Info menu will indicate the printer is not connected 2 Select Setup and choose Wi Fi Direct 3 In Wi Fi Direct Settings menu ma...

Page 32: ...the password from the Info screen 6 On your mobile device select a document then touch Print and select your Printer HP DesignJet T830 MFP XXXXXX 7 Select the paper size and other options you want e g...

Page 33: ...ed Web Server Turn Email Notifications On and Off To receive email notifications from the printer you must configure the email server To configure the email server using the Embedded Web Server select...

Page 34: ...the printer driver and by the Embedded Web Server You can change the alert settings in various ways to display all some or none of the available alerts To access alert settings under Windows 1 In the...

Page 35: ...er s icon and select Printing preferences 4 Make the desired changes then click OK Any settings you change in the Printing Preferences window will be saved as default values Setup Web Services Before...

Page 36: ...ary Web browser running on any computer To access the Embedded Web Server you must have a TCP IP connection to your printer The following browsers are known to be compatible with the Embedded Web Serv...

Page 37: ...ur browser If this language is not supported by the Embedded Web Server the Embedded Web Server will appear in English however you can change it to any supported language The languages supported by th...

Page 38: ...ne is specific to that printer Change the Language of the Printer Utility The HP Utility can work in the following languages English Portuguese Spanish Catalan Windows only French Italian German Dutch...

Page 39: ...when the printer is connected to a network to avoid inconveniencing network users To set printer to turn off automatically Note If you are using a USB connection you can set the printer to turn itsel...

Page 40: ...y to connect to a wireless network WiFi Protected Setup Allows you to set up a connection with a wireless network using WPS pushbutton or pin encryption Network Summary Displays information about the...

Page 41: ...ick Apply in the Embedded Web Server Creating and Using Firewall Rules Firewall rules allow you to control IP traffic Use firewall rules to allow or drop IP traffic based on IP addresses and services...

Page 42: ...set Firewall Settings To reset firewall settings to factory defaults restore the printer s network settings Limitations to Rules Templates and Services When creating firewall rules note the following...

Page 43: ...swipe down on the dashboard touch then scroll down and touch Network setup Restore Network Defaults Note Print the network configuration page and check that the network settings have been reset Note R...

Page 44: ...you created your ePrint account You can also customize your printer s e mail address and manage print jobs from there Advanced Security Options There are 3 methods you can use to secure your printer...

Page 45: ...r Security Advanced Security Options To turn off Broadcast mode 1 On the Perfecta 2400STP touch at top left Note the IP address and Password listed 2nd from top 2 In your Browser enter IP Address 192...

Page 46: ...2 28 VariQuest Perfecta 2400STP User s Guide Manage Perfecta 2400STP Printer Security Advanced Security Options 4 Select Status 5 In the Wi Fi Direct menu select Edit Settings...

Page 47: ...the button Do not broadcast the Wi Fi Direct name then click Apply 8 At the prompt indicating the changes were updated successfully click OK Connect via a Private Network You can connect your Perfecta...

Page 48: ...Manually Connect to a Wireless Network Manually Connect to a Wireless Network With Broadcast network off you can manually connect to the printer 1 From the Control Panel go to Network and Sharing Cen...

Page 49: ...5 From the Security type drop down list select WPA2 Personal 6 Click the box for Connect even if the network is not broadcasting 7 Enter the Network name printer name and Security Key password Note T...

Page 50: ...2 32 VariQuest Perfecta 2400STP User s Guide Manage Perfecta 2400STP Printer Security Manually Connect to a Wireless Network This page is intentionally left blank...

Page 51: ...rovides paper handling information about the VariQuest Perfecta 2400STP Poster Design System The following information is contained in this chapter General Paper Loading Tips on page 3 2 Loading Paper...

Page 52: ...used at a time and switching from one to another is a manual operation CAUTION CAUTION Make sure the printer wheels are locked the brake lever is pressed down to prevent the printer from moving CAUTI...

Page 53: ...spindles Extra spindles are available for purchase contact your authorized VariQuest Dealer or VariQuest Customer Service at 1 800 328 0585 1 Open the roll cover 2 Remove the spindle from the printer...

Page 54: ...of the spindle If the roll is long rest the spindle horizontally on a table and load the roll on the table 4 Slide the new roll onto the spindle Make sure the paper type is oriented as shown If not r...

Page 55: ...r stop is pushed in as far as it goes Check that there is no space between the roll and the stops at both ends 2 CAUTION CAUTION The paper roll cannot exceed the blue hub The printer only accepts roll...

Page 56: ...spindle See Loading Paper on page 3 3 1 Swipe down on the dashboard and press then touch Load Roll Note Step 1 is optional if you just start feeding in roll paper the printer recognizes that you want...

Page 57: ...pe used to hold end of the roll pull the paper slightly and cut a straight edge 5 Insert the edge of the paper into the printer WARNING Do not push your fingers inside the printer s paper path 6 Roll...

Page 58: ...types If you still cannot find your paper type in the whole list see Paper Type Missing from Printer Driver on page 6 5 8 The printer checks the alignment and measures the width If the roll is not cor...

Page 59: ...t active paper source 3 Confirm the paper type and size loaded on the multi sheet tray Load a Single Sheet Note Roll paper and single sheets use the same input slot in the printer Note Sheet sizes of...

Page 60: ...he input slot WARNING Do not push your fingers inside the printer s paper path 5 Align the sheet with the blue line 6 Feed the paper into the printer until you feel resistance and the paper bends slig...

Page 61: ...checks the alignment and measures the sheet Note Depending on the width of the sheet it feeds out the front of the printer 10 If the sheet is not correctly aligned you may be prompted to reload it No...

Page 62: ...or single sheet is already loaded you must wait until it is automatically unloaded 2 Adjust the input tray extensions depending on the length of the paper the first extension for A4 and the second ex...

Page 63: ...o roll or no single sheet paper is loaded or there is no paper in the multi sheet tray the message Status Not ready and Out of paper is displayed Maintain Paper Quality To maintain paper quality follo...

Page 64: ...s completely dry Optimized Sets the default and recommended time for your selected paper default setting None Disables the drying time and removes your print as soon as it finishes printing CAUTION CA...

Page 65: ...1 Swipe down the dashboard and from the front panel touch 2 Touch Print retrieval Enable cutter 3 Change the cutter option The default setting is On Note If the cutter is turned off it will not cut th...

Page 66: ...ng Touch Form feed The printer advances Touch Form feed and cut The printer advances the paper and makes a straight cut across the front edge Note The printhead is serviced after each print and the pa...

Page 67: ...rfecta 2400STP Poster Design System The following information is contained in this chapter Print from USB on page 4 2 Print from a Computer on page 4 4 Advanced Print Settings on page 4 4 Color Manage...

Page 68: ...h drive yet a message will prompt you to do it 2 Touch Print from USB A list of the documents that can be printed will display You can sort them by touching Name Date Size Type JPEG TIFF HP GL 2 3 You...

Page 69: ...touch the name of the image you want 10 To edit the image settings touch the image as select the settings you want Brightness Rotate image Select color settings 11 When done touch Start Print Print se...

Page 70: ...a software application by using the application s own Print command and selecting the correct printer Advanced Print Settings This chapter explains the various print settings available for use on the...

Page 71: ...erefore increasing printing speed even further but reducing print quality Economode can be selected only from the custom options not from the slider There is also a supplementary custom option that ma...

Page 72: ...ent ways to specify it Use the Windows Printer Driver A custom paper size created using the Windows printer driver has the following characteristics The selected paper size is permanent and will not d...

Page 73: ...size If a printer queue is shared this paper size will appear in all the client computers If a printer queue is shared from another computer this paper size will not appear on the driver s document s...

Page 74: ...the application or driver If you cut off the margins after printing you will be left with a page of the size you selected with no margins remaining between your image and the edges of the paper This...

Page 75: ...educes a larger image to fit the A4 size of actual size option Enlarges the printable area of the original paper size page minus margins by the percentage indicated then adds the margins to create the...

Page 76: ...er dialog select Layout Output tab 2 Select one or more of the these options Remove blank areas Rotate by 90 degrees Autorotate Ink Economy Use the following recommendations for making economical use...

Page 77: ...on itself Application Managed Colors Your application program must convert the colors of your image to the color space of your printer and paper type using the ICC profile embedded in the image and th...

Page 78: ...urce Profile list select Printer Emulation 4 Select from the Emulated Printer list Printing Greyscale or Black and White You can convert all colors in your image to shades of grey as follows Applicati...

Page 79: ...s Satin Photo Paper Note For some specific photo originals completely accurate results may not be achieved CAUTION CAUTION Photo and glossy papers may be scratched while passing through the scanner Tr...

Page 80: ...Scanning Scan to File Scan to File You can scan to the following destinations Computer Network folder Email USB You can start a scanning process in two ways 1 On the front panel touch Scan tab 2 Sele...

Page 81: ...ert is displayed if the maximum memory is exceeded 4 Push the sheet into the insertion slot until you feel it contact the rollers The scanner will automatically grab the sheet and move it into positio...

Page 82: ...es to which the scanned job will be sent The Scan to email user interface options are Sender Send to Contact Group Addresses 3 Swipe down the dashboard and touch to change the Scan to Email settings F...

Page 83: ...cess on Scan to Network Setup Process on page 4 24 Note You can also use the Printer Utility to access the Scan to network option To scan to a network folder 1 Choose a folder accessible through the n...

Page 84: ...l be sent The Scan to Network folder options are Save As File Name Resolution 6 Swipe down the dashboard and touch to change the network folder settings For further information on settings go to Scan...

Page 85: ...he Embedded Web Server to be able to Webscan For more information go to Scan to computer setup Webscan See Webscan on page 4 29 Touch Start Scan to start the process Your default browser will open on...

Page 86: ...ame if you have not given it one Scan to USB user interface options Save As format file File name Resolution To scan to USB 1 Swipe down the dashboard and touch to change Scan to USB settings For furt...

Page 87: ...for scanning blueprint originals with optimum results This option converts to greyscale and inverts the colors if needed producing a white background with black lines Translucent Media A mode specifi...

Page 88: ...e option requires no preparation but the other options will not work until they have been set up in the following way To set up scan options 1 Go to the Embedded Web Server in your computer 2 Access t...

Page 89: ...fault email address for the sender Default from Specify the default email name Default display name Specify the default name for the email sender SMTP Server the IP address of the outgoing mail server...

Page 90: ...ou must first create a folder on your computer To create a scan to network folder 1 Create a folder on a computer that the scanner can access through the network 2 Create a user account on the same co...

Page 91: ...anning Scan to Network Setup Process 6 In the printer s Embedded Web Server select the Scan tab and then Scan to network folder See Access the Embedded Web Server on page 2 18 7 Select an existing pro...

Page 92: ...choosing the scan destination It may be different from the network or FTP folder name Network Path Include the network name of the remote computer Server and Folder names Used to connect to the shared...

Page 93: ...ser is only a local user of the remote computer leave field empty You can use the name instead of IP address in server name field only if the shared folder is on a Windows computer in the same local n...

Page 94: ...efault file name Default file type Default color preference Default output quality Default resolution Black TIFF compression Color Grayscaale TIFF compression 3 Click Save only to save the configurati...

Page 95: ...om printer Webscan To use Webscan the option has to be enabled in the Embedded Web Server Under the Settings tab look for Webscan from EWS and make sure it is enabled To enable Webscan 1 Under the Set...

Page 96: ...to network folder under Windows 1 Create a new user account for the scanner user on the remote computer You can use an existing user account for this purpose but it is not recommended 2 Create a new...

Page 97: ...rties window for the folder you must also grant the same user Full Control over the folder in the Security tab Only some file systems such as NTFS require this The scanner user can now access the fold...

Page 98: ...ng Only one action can be done at a time Paper will not be accepted by the scanner during printing 1 On the front panel touch the Copy tab 2 Touch the suitable option for your document Lines Image Mix...

Page 99: ...Mobile scanning 7 Push the sheet into the insertion slot until you feel it contact the rollers The scanner will automatically grab the sheet and move it into position for scanning 8 If the sheet has...

Page 100: ...or copying images that are on NTP vellum other translucent media as opposed to opaque media to obtain optimum results Scanning Color options Specify the colors for your copy color greyscale black and...

Page 101: ...izard in the Connectivity menu for a wireless connection See Connecting the printer on page 15 Print from Mobile Device iPhone iPad Printing with AirPrint is simple all you have to do is make sure you...

Page 102: ...ile devices must have an Internet connection and email capability Scan and copy control requires that the mobile device and printer be on the same wireless network or have a wireless direct connection...

Page 103: ...to help you print from other applications Adobe Acrobat To print from Adobe Acrobat 1 In the Acrobat window move the mouse cursor to the bottom left corner of the document pane until the document size...

Page 104: ...cta 2400STP User s Guide Printing Examples Adobe Acrobat 4 Press Properties then select the Paper Quality tab 5 Choose the Document Size and Print Quality you want to use or To define a new custom pap...

Page 105: ...fecta 2400STP User s Guide 4 39 Printing Examples Adobe Acrobat 6 Select the Features tab then check the box for Autorotate 7 Click OK 8 In the Print dialog check that the print preview seems correct...

Page 106: ...xamples Print from Autodesk AutoCAD Print from Autodesk AutoCAD The AutoCAD window can show a model or layout Normally a layout is printed rather than the model To print from AutoCAD 1 At the top of t...

Page 107: ...o view more options press the circular button in the lower right corner of the window Note The Quality option does not refer to the final print quality but to the quality of AutoCAD viewport objects t...

Page 108: ...k AutoCAD 4 Press Custom Properties 5 In the Paper Quality tab select the paper type that you intend to use 6 Select the print quality your choice between speed and quality of printing Note If you int...

Page 109: ...s Print from Autodesk AutoCAD 7 Press Margins Layout button and select Clip contents by margins 8 Select the Features tab then click the box for Autorotate Autorotation can help to avoid wasting paper...

Page 110: ...ote This setting applies only to jobs that do not contain any printer emulation setting saved in the job Using Clip Contents by Margins Use this option when the contents to be printed have white borde...

Page 111: ...hotoshop CS5 select File Print and then select your printer 2 Choose from the available paper sizes or If you do not find the paper size that you want press Custom Enter the width the length and the n...

Page 112: ...inting Examples Print from Adobe Photoshop 4 Select the Color tab 5 Verify that the default color management option Printer managed colors is selected Note This is the correct option because you alrea...

Page 113: ...fice Print and Scale from Microsoft Office This section demonstrates how to print and scale from the applications in Microsoft Office 2013 PowerPoint 1 Select File Print and select the name of your pr...

Page 114: ...0STP User s Guide Printing Examples Print and Scale from Microsoft Office 3 Select the Paper Quality tab then choose your Paper Source and Paper Type 4 Select Margins Layout then select Clip contents...

Page 115: ...0STP User s Guide 4 49 Printing Examples Print and Scale from Microsoft Office Project 1 Select File Print 2 Select Page Setup and choose the Paper Size from the drop down list 3 Select Options to go...

Page 116: ...t and Scale from Microsoft Office 4 Select the Paper Quality tab and verify the settings Paper source User Printer settings Paper Type Use Printer Settings 5 Select Layout Fit to to scale the document...

Page 117: ...er s Guide 4 51 Printing Examples Print and Scale from Microsoft Office Excel 1 Select the Page Layout tab 2 Select Size and choose the paper size you want 3 Select the File tab 4 Select Print and sel...

Page 118: ...ale from Microsoft Office 5 Select Printer Properties to go to the printer driver 6 In the Paper Quality tab select Paper source Paper type and Print Quality 7 Select Layout Output Fit to to scale the...

Page 119: ...maintenance for the VariQuest Perfecta 2400STP Poster Design System The following information is contained in this chapter Ink Cartridge Maintenance on page 5 2 Printer Maintenance on page 5 5 Softwa...

Page 120: ...date first installed last used date number of pages printed page coverage frequency of printing printing modes used any printing errors that may have occurred and the product model This information h...

Page 121: ...to continue printing CAUTION CAUTION Do not try to remove an ink cartridge while printing Remove an ink cartridge only if you are ready to insert another one Note When a cartridge runs out of ink the...

Page 122: ...Printhead The printhead comes installed in the printer and is connected to the ink cartridges The printhead jets ink onto the paper CAUTION CAUTION Observe precautions when handling the printhead bec...

Page 123: ...and ink supplies From the Embedded Web Server you can see information about the general status of the printer The Supplies page in the Main tab describes the status of the paper and ink supplies From...

Page 124: ...from clogging or alignment problems To print the Print Quality Diagnostic Report 1 Use the same paper type used when you detected a problem The test patterns are easiest to evaluate on plain white pa...

Page 125: ...need to be cleaned There are three stages of cleaning Each stage lasts about two minutes uses one sheet of paper and an increasing amount of ink After each stage review the quality of the printed pag...

Page 126: ...Tips on page 3 2 You can use a roll or a cut sheet plain white paper is recommended 2 Ensure the window is closed A strong light source near the printer during printhead realignment can affect alignm...

Page 127: ...paper is recommended The following QR code image contains a link to a video to get more information about how to replace a printhead Important Do not open any covers during this process To replace th...

Page 128: ...ng the Printhead 7 Raise the blue lever to release the tube connector 1 and store the tubes connector on the holder in the printer door 2 Make sure the ink tubes are secured in the door 3 8 Locate the...

Page 129: ...id getting ink on the connections 11 Insert the new printhead 1 and lower the white printhead lever 2 12 Insert the tubes connector into the printhead and make sure it locks 13 Close the door and foll...

Page 130: ...enance Paper advance calibration Calibrate paper The printer automatically recalibrates the paper advance and prints a paper advance calibration image which you can send to the stacker or basket 3 Wai...

Page 131: ...left of the front panel press Power to turn off the printer 4 Unplug the power cord connected to the printer 5 Disconnect any cables connecting the printer to a network or a computer CAUTION CAUTION...

Page 132: ...gure the printer to download firmware updates automatically whenever they become available see Automatic Firmware Update on page 2 15 The following options are available if you choose manual firmware...

Page 133: ...e firmware includes a set of the most commonly used paper presets Software Updates Under Windows you are normally offered software updates automatically For manual updates of printer drivers and other...

Page 134: ...ld clean the scan bars periodically depending on how often you use the scanner 1 On the left of the front panel press Power to turn off the printer 2 Turn off the power switch at the rear and disconne...

Page 135: ...6 For more thorough cleaning clean the calibration surfaces and the feed rollers 7 Close the scanner cover and gently push it down to lock it into place 8 Clean the area immediately in front of the sc...

Page 136: ...on successfully and still have concerns about the image quality please read Troubleshooting Scan and Copy Issues on page 6 32 in order to detect whether you are facing a product limitation and may wan...

Page 137: ...Printer Driver on page 6 5 Troubleshooting Paper or Paper Quality Issues on page 6 6 Troubleshooting Print Quality Issues on page 6 14 Troubleshooting Scanner Printing Issues on page 6 31 Troubleshoo...

Page 138: ...ot straight or clean it should be trimmed Remove the initial 1 inch from the roll and try again This may be necessary even with a new roll of paper Check that the roll ends are tight against the spind...

Page 139: ...isplay To start the load process again cancel the process on the front panel the printer ejects the sheet from the front of the printer Unsuccessful Load from Multi Sheet Tray Check that you have not...

Page 140: ...not transparent Paper too far from lateral edge Reload the cut sheet aligning the right edge against the black stop on the spindle Paper load failed Paper width is smaller than the minimum size suppor...

Page 141: ...y High Gloss Paper Select paper type Photo Gloss Paper Semi Gloss Satin Pearl Luster Finish Select paper type Photo Semi gloss Satin Paper Note To increase gamut on photo paper select paper type HP Un...

Page 142: ...pe When Any is selected the printer will print immediately on whichever paper is loaded Load your desired paper see Loading Paper on page 3 3 and select your paper type specifically in the driver In t...

Page 143: ...per Roll Jammed When a paper jam occurs a message normally displays on the front panel 1 Open the top cover 2 Rewind the roll You may feel resistance if the paper is stuck pull firmly 3 Cut the paper...

Page 144: ...way 8 Carefully remove any of the jammed paper that you can from the front window Take care not to damage printer s inside components Do not move the paper sideways as it could damage the printer 9 C...

Page 145: ...Troubleshooting Paper or Paper Quality Issues Single sheet paper has jammed 1 Remove the single sheet from the printer 2 Open the front cover 3 Remove any of the jammed paper 4 Close the front cover P...

Page 146: ...ch paper as you can from the multi sheet tray 2 Push down the multi sheet tray extenders making it easier to handle 3 Unlock the tray using the rotary switch behind it 4 Pull out the tray 5 Remove all...

Page 147: ...d a new roll or remove prints manually as they are completed The sheet stays in the printer when printing is complete The printer holds the paper to allow the print to dry after printing see Change Dr...

Page 148: ...5 Make sure you are loading the original far enough into the scanner so that it can be detected 6 Make sure the leading edge of the original is flat and the is even when loading it If not trim the lea...

Page 149: ...de 6 13 Troubleshooting Paper or Paper Quality Issues 3 Using your fingers you can turn the rubber wheels to get better access to the paper and clear any debris 4 Close the scanner lid Scanner Problem...

Page 150: ...loaded into the printer see View Paper Information on page 3 13 Also make sure that the paper type selected in your software is the same as the paper type loaded into the printer If you have the wron...

Page 151: ...on page 3 13 2 Check that you are using appropriate print quality settings for your purposes see Printing on page 4 1 In some cases you can overcome a print quality problem by selecting a higher print...

Page 152: ...ng on page 4 1 Select the custom print quality options in the driver dialog and try turning on the Maximum detail option if available 3 If the resolution of your image is greater than the printing res...

Page 153: ...nt quality settings See Printing on page 4 1 3 Select the custom print quality options in the driver dialog and turn on the Maximum detail option if available Lines Print Double or Wrong Color Problem...

Page 154: ...m Suggested Action Lines are broken or not continuous If your lines are broken 1 Check that you are using appropriate print quality settings See Printing on page 4 1 2 Print the Print Quality Diagnost...

Page 155: ...same as the paper type you are using See View Paper Information on page 3 13 3 Try changing to a heavier paper type 4 Select a lower print quality such as Speed the printer will then use less ink 5 S...

Page 156: ...accuracy is specified See Functional Specifications on page 7 2 2 Polyester film is about ten times more dimensionally stable than paper However using film that is thinner or thicker than Matte Film w...

Page 157: ...appropriate print quality settings see Printing on page 4 1 In some cases you can overcome a print quality problem by selecting a higher print quality level For instance if you have set the Print Qua...

Page 158: ...aper that becomes saturated with ink 1 Check that the paper type loaded corresponds to the paper type selected in the front panel and in your software See View Paper Information on page 3 13 2 Try cha...

Page 159: ...bin or to anything else that it contacts soon after printing depending on the amount of ink used and the environmental conditions at the time of printing To reduce the risk of scuffs and scratches Ha...

Page 160: ...printhead See Cleaning the Printhead on page 5 7 To avoid this problem 1 Check that the paper type loaded corresponds to the paper type selected in the front panel and in your software See View Paper...

Page 161: ...that the paper will not retain it To avoid matte black ink you select Photo Glossy Paper as the paper type in the Photo Paper category Object Edges Not Sharp Problem Suggested Action The edges of obj...

Page 162: ...bands of different colors along it 1 Try using thicker paper choosing from the recommended paper types such as heavyweight coated paper 2 Try using higher print quality settings see Printing on page 4...

Page 163: ...ropriate print quality settings For the most accurate colors select Normal or Best quality 4 Print the Print Quality Diagnostic Report See Print Quality Diagnostic Report on page 5 6 Colors Fading Pro...

Page 164: ...the printer waits for the computer to send more data before deciding that the job is finished Change the timeout setting then send the print again from the front panel increase the I O timeout settin...

Page 165: ...pable of printing an image of that size You may have tried to rotate the page from portrait to landscape on a paper size that is not wide enough If necessary reduce the size of the image or document i...

Page 166: ...output quality or the time necessary to generate the print job Therefore they should be cancelled if they do not help to solve the problem PDF File Clipped or Missing Information Problem Suggested Ac...

Page 167: ...r system is unreasonably slow try the following to locate and solve the problem Check scan job status on front panel If it takes too long you can cancel it Check that Resolution setting is right for t...

Page 168: ...e proceeding with any troubleshooting please make sure the glass scan bars are clean and in good condition and the pressure sliders wide white plastic parts are also in good and clean condition Some o...

Page 169: ...iginal to be scanned as described in Clean the Scan Bars on page 5 16 Re boot the printer and re scan your original 2 If streaks remain recalibrate the scanner as indicated in Calibrate the Scanner on...

Page 170: ...inal and set the background color and noise removal to Off Copy Set the content type to IMAGE 2 If the problem persists Scan Re scan the original at a lower scanner resolution 300 dpi or lower resolut...

Page 171: ...that it does not become skewed during the scan If so see Troubleshooting Scanner Printing Issues on page 6 31 Note Also try deactivating the automatic de skew algorithm as indicated in Troubleshooting...

Page 172: ...uest dealer and report a line discontinuities within a scan bar Light colored area fills are missing in the scan or copy When scanning or copying a map with a light area at the top the Background colo...

Page 173: ...m appears when copying use Best quality We recommend using coated or glossy paper to avoid grain in copies in a scanned file scan at a lower resolution 300 dpi or lower 4 If the problem continues clea...

Page 174: ...rent colors can sometimes be seen at both sides of the junction between two scan bars This issue if present can be easily seen by analyzing patterns A and G of the diagnostic plot at the intersection...

Page 175: ...he problem continues clean and calibrate the scanner as indicated in Clean the Scan Bars on page 5 16 and Calibrate the Scanner on page 5 18 If calibration ended without errors try to scan or copy aga...

Page 176: ...es then scan or copy again 2 If the problem persists clean and calibrate the scanner as indicated in Clean the Scan Bars on page 5 16 and Calibrate the Scanner on page 5 18 analyze pattern number B of...

Page 177: ...Background color removal to Off Copies Set content type to Mixed You should also deactivate the automatic de skew as explained in A copied or scanned image is very skewed on page 6 54 If working in bl...

Page 178: ...matching can be achieved only if your monitor is color calibrated or compliant with sRGB or AdobeRGB standards 2 Reboot the printer and scan or copy again 3 If the above conditions are met consider th...

Page 179: ...ng Scan Increase resolution 300dpi or higher quality Copy Best resolution Turn original 90 degrees if possible 2 If the problem persists clean and calibrate the scanner as indicated in Clean the Scan...

Page 180: ...resolution Scan 300 dpi or higher Copy Normal or Best Content type to Image 3 If problem persists recalibrate scanner as indicated in Calibrate the Scanner on page 5 18 Clean the maintenance sheet and...

Page 181: ...red and green bands over white or black background If the scanner has not been calibrated for a long period of time or if the last calibration failed you can sometimes see defects original on left sc...

Page 182: ...right 1 Place the scanner on a flat surface and close the scanner lid correctly Rescan the original 2 If the problem persists change increase or decrease the scanning resolution and re scan the origi...

Page 183: ...y pushing it down until you hear a click Then calibrate the scanner as indicated in Clean the Scan Bars on page 5 16 reboot and repeat the scan 2 If the problem persists repeat with these settings Sca...

Page 184: ...scanner lid Clean the feed wheels small black rubber and the pressure sliders wide white plastic If you find dust particles or objects that obstruct movement of the pressure sliders try to remove them...

Page 185: ...ated in Calibrate the Scanner on page 5 18 If this operation fails contact your VariQuest dealer with the error code displayed on the front panel If no error code displays repeat the scan 3 If the pro...

Page 186: ...error message displays during the restart process recalibrate the scanner as indicated in Calibrate the Scanner on page 5 18 If some error message display contact your VariQuest dealer and report the...

Page 187: ...llowing when this happens original on left scanned image on right Note the black arrow indicating the scanning direction 1 Open and close the scanner lid by pushing it down until you hear a click 2 Re...

Page 188: ...te the scanner as indicated in Calibrate the Scanner on page 5 18 3 Repeat the scan Turn the original 90 degrees if possible before re scanning ModifyLighter Darker setting 4 If the problem persists a...

Page 189: ...g fit to page the scale factor adjustment may not be an integer divisor of the original For example in an original CAD plot with a 1 100 scale on A2 paper size if you select a scale to fit on A3 paper...

Page 190: ...sp the original at the left and right edges with the image facing up Avoid resting your hands or the original on the scanner s input tray 2 Push the original into the scanner insertion slot until you...

Page 191: ...also use a single sheet that is at least 610 914 mm 24 36 in 3 From the front panel touch 4 Touch Internal prints Scanner IQ plot or Image Quality Maintenance Scanner IQ plot Printer maintenance Scan...

Page 192: ...e printer s resolution for the loaded paper Usually this test does not reveal a printer problem but a defect in the paper which may not be suitable for printing the diagnostic sheet with the required...

Page 193: ...w on the right That is the limits between two strong colors are not well defined or a third color appears between them Finally a special pattern for checking the printer s printhead alignment is locat...

Page 194: ...he upper and lower specified thresholds then the printer is fine Here you can see examples of correct functioning on the left incorrect on the right If the printer does not pass this test check that y...

Page 195: ...re not working correctly Replacing the printhead for the color showing the streaks may solve the problem Grain Patterns A B and C displays examples of problems in the printer s paper advance or the pr...

Page 196: ...914 mm wide is loaded in the printer Ideally the same type of paper used to print the diagnostic plot should be used for copying it Use the following settings Scan Resolution 600 dpi File type JPG Com...

Page 197: ...procedure for adjusting the brightness and contrast of the monitor to see the patterns correctly Adjust the brightness and contrast of your monitor until you can see a difference in lightness between...

Page 198: ...e is correctly oriented with the letter or letters marking the cartridge label right side up and readable Never clean inside the ink cartridge slots Ink Cartridge Status Message Message Description OK...

Page 199: ...r 2 Check that you have removed the orange protective cap from the printhead 3 Check that the printhead is correctly oriented 4 Check that you have correctly latched the printhead see Replacing the Pr...

Page 200: ...to a wireless network request a diagnostic report press then touch Print Details Also try moving the printer closer to the wireless router or connecting the printer by wired network When a network de...

Page 201: ...s not recommended that you assign a static IP address to the printer you might resolve some installation problems such as a conflict with a personal firewall by doing so See Troubleshooting Data Commu...

Page 202: ...able if connected to the printer Connecting an Ethernet cable turns off the printer s wireless capabilities 3 Restart components of the wireless network Turn off the router and the printer then turn t...

Page 203: ...ox open while you continue to the next step Disconnect power cord from the wireless router The connection status of your computer should change to Not Connected Reconnect power cord to the wireless ro...

Page 204: ...turned off you need to reconfigure your firewall settings to allow the computer and printer to communicate with each other over the network If you are able to access the Embedded Web Server but are st...

Page 205: ...o the checkmark 4 Right click the printer icon for the version of the printer driver that is connected wirelessly and select Set as Default Printer 5 Try restarting the HP Network Device Support servi...

Page 206: ...lso called hardware addresses of devices that are allowed to gain access to the network through the WAP If the WAP does not have the hardware address of a device attempting to access the network the W...

Page 207: ...etwork configuration page to view the network settings for the printer You can use the network configuration page to help troubleshoot network connectivity problems If you need to call HP it is often...

Page 208: ...e The LPD functionality can be used with any host implementation of LPD that complies with the RFC 1179 document The process for configuring printer spoolers however might differ See your system docum...

Page 209: ...works WINS If you have a Dynamic Host Configuration Protocol DHCP server on your network the printer automatically obtains its IP address from that server and registers its name with any RFC 1001 and...

Page 210: ...nk components installed and no file errors there are still reasons why a file you have sent from your computer may not start printing when expected You may have an electrical power problem If there is...

Page 211: ...ion try using a wired network or USB connection You specified Extended drying time in the front panel Try changing the drying time to Optimal The front panel is frozen If the front panel displays a fi...

Page 212: ...r needs attention either for an adjustment such as a calibration or for a possible unprintable situation such as a preventive maintenance or low ink There are four different alerts communicators withi...

Page 213: ...idth is smaller than the minimum size supported by the selected paper source Load canceled Remove the paper and load paper of the correct size Loaded paper is too wide Manual unload required Remove th...

Page 214: ...ve enough ink to complete startup Open ink door to replace the cartridges A new printhead has been inserted without a new set of ink cartridges Replace the cartridges not marked as new See Replace Ink...

Page 215: ...riage jam Clear and check the paper path if necessary and restart the printer 0021 0161 Service station error Restart the printer 0041 0017 0042 0117 There may be a paper or carriage jam Check and cle...

Page 216: ...6 80 VariQuest Perfecta 2400STP User s Guide Front Panel Error Messages Add Hardware Addresses to Wireless Access Point WAP This page is intentionally left blank...

Page 217: ...n System The following information is contained in this chapter Functional Specifications on page 7 2 Physical Specifications on page 7 5 Memory Specifications on page 7 5 Power Specifications on page...

Page 218: ...d One printhead Ink cartridges Cartridges containing 69 ml of ink black yellow cyan and magenta Paper Sizes Name Minimum Maximum Roll width 279 mm 11 in 610 mm 24 in Roll length 46 m 150 feet Roll dia...

Page 219: ...600 1200 1200 Fast Off 600 600 1200 1200 Econofast Off 600 600 1200 1200 Margins Margin Size Top right and left margins 5 mm 0 2 in Bottom margin trailing edge 5 mm 0 2 in roll and multi sheet 17 mm...

Page 220: ...rinting Specifications Mobile devices supported Smartphones tablets PC Supported operating systems Any as long as it has email Connectivity requirements Cloud connection Cloud features Remote printing...

Page 221: ...without stand 1155mm 45 47 in with trays open 1155 mm 45 47 in 306mm 12 05 without stand Scanner open 1060mm 41 73 in 1155 mm 45 47 with trays open Printer Memory Specifications 1 GB Memory Printer Po...

Page 222: ...95 F depending on paper type Storage temperature 25 to 55 C 13 to 131 F Recommended operating humidity 20 to 80 RH depending on paper type Storage humidity 0 to 95 RH Printer Acoustic Specifications S...

Page 223: ...VariQuest Perfecta 2400STP User s Guide A 1 A Glossary This chapter provides a description of some of the terms used in the VariQuest Perfecta 2400STP Poster Design System user guide...

Page 224: ...ctricity is common in daily life It is the spark when touching the car door or the cling of clothing Although controlled static electricity has some useful applications uncontrolled electrostatic disc...

Page 225: ...puter or device has an IPSec configuration Applications are usually unaware whether IPSec is being used or not IPv4 address A unique identifier that identifies a particular node on an IPv4 network An...

Page 226: ...on which the Internet is based USB Universal Serial Bus a standard serial bus designed to connect devices to computers Your printer supports Hi Speed USB sometimes called USB 2 0 USB device port A squ...

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