6-62
VariQuest
®
Perfecta
®
2400STP
User’s Guide
Troubleshooting Ink Cartridge and Printhead Issues
Troubleshooting Ink Cartridge and Printhead
Issues
Cannot Insert Ink Cartridge
Problem
Suggested Action
Ink cartridge cannot be inserted
into the printer.
1. Check that you have the correct type of cartridge (model
number).
2. Check that the colored label on the cartridge is the same color
as the label on the slot.
3. Check that the cartridge is correctly oriented, with the letter or
letters marking the cartridge label right-side up and readable.
Never clean inside the ink cartridge slots.
Ink Cartridge Status Message
Message
Description
OK
• The cartridge is working normally, with no known problems.
Missing or Damaged
• There is no cartridge present, or it is not correctly connected to the
printer (shown with an
X
on the status screen).
Low:
• The ink level is low.
Out of ink
• The cartridge is empty.
Not genuine HP
• The cartridge is not a genuine cartridge.
Wrong slot
• The cartridge has been inserted into the wrong slot.
Incompatible
• The cartridge is incompatible with this printer.
