Vanu Anywave BSS Operator Guide — DRAFT
1.5
Network Operator Role
As Network Operator, you will oversee project planning and deployment of all components for the
wireless infrastructure, including the Vanu Anywave BSS. This process will require working with Vanu,
Inc. Technical Support to ensure all required settings are appropriately determined, implemented and
documented.
The following is an overview of the Network Operator Role and some of the duties you will be expected
to perform:
Deployment
•
Understand the purpose of all hardware components used in the BSS
•
Connect the hardware components of your BSS system
•
Install and configure the various software applications used by the system
Operation
•
Provide first line customer support in the pursuit of issue resolution, and ensure effective data
transfer to Vanu, Inc. Technical Support for all support escalations, as determined by existing
service level agreements.
•
Manage technical issues regarding hardware and software required to run the Vanu Anywave
system.
•
Coordinate and confirm system downtime with Vanu, Inc. Technical Support for the deployment of
system patches or general updates in accordance with service level agreements.
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