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4. Troubleshooting
Tip: The system supports a maximum of 512G SD
card storage, in order to ensure normal video, we
recommend the use of genuine storage cards. As
the recording system keeps reading and writing
data, you must use a high-speed card that
reaches the standard of Class10 and U3 or above.
Also, do not plug and unplug the SD card when
the system is on, so as not to cause damage to the
SD card.
<1>. The motorcycle does not turn on after starting:
Please check if the line connection is normal.
<2>. Press the power on button but the dashcam
can't power on: Please check whether the line
connection is normal.
<3>. The dashcam can not record / can not take
pictures / can not lock the video: Please check
whether to insert the SD card or need to format
the SD card; SD card format if the problem still
exists, please re-insert the SD card or replace the
new card to solve.
<4>. The front or rear camera screen is not
displayed: Please check whether the camera
cable is connected properly.
<5>. Video becomes blurred: Please check if there
is dust on the lens. If there is, please wipe the lens.
<6>. No sound in the video: Please check if the
microphone is off.
<7>. Many videos are incorrectly locked during
normal driving: Please adjust the G-sensor
sensitivity. Default is 3. Please adjust to 1.
<8>. When a motorcycle collision occurs the video
file is not locked: Please check whether the
sensitivity adjustment of G-sensor is above 1st gear.
If the crash sensitivity is higher than 1 stop, please
