9. Troubleshooting / FAQ:
NexStar
3
Externa/3.5"HDD Enclosure:
Q. What should the jumper settings on my hard drive be set to?
A.
We recommend the hard drive be set to MASTER.
Q. My computer recognizes the NexStar 3i, but it does not assign a drive letter to it.
A.
You are probably using a brand new hard drive. If not, then your computer may not be able to
recognize the partition on the hard drive because it is damaged or not a valid format. Please refer to
the section "Creating A New Partition" for information on how to create a useable partition on your
drive.
Q. My computer sometimes recognizes the NexStar 3i, but sometimes gives me errors.
A.
lf your computer is giving you problems with the NexStar 3i, be sure to connect the USB cable to a
rear port, directly off the motherboard or USB PCI card. The cables connecting front USB ports are
not always properly shielded and cannot properly handle USB 2.0 speeds, thereby corrupting the
signal between the NexStar 3i and the computer.
Q. Why is the data on my hard drive corrupted?
A.
Connecting your hard drive to the NexStar 3i is just like connecting a hard drive to the inside of your
computer. The NexStar 3i itself will not corrupt your data. If your data has become corrupt, it is likely
caused by the removal of the NexStar 3i while data was still being written to the hard drive.
CAUTION: Never remove the NexStar 3i while data is being written to the hard drive! Doing so may
cause the hard drive to become corrupt. Make sure all applications being run off the disk and all files
in use are no longer in use before removing the unit.
Troubleshooting / FAQ
17