Polycom IP300
vanillaIP
Your Customers. Your Success. Our Platform.
www.vanillaip.com 0800 9700971
Operating Instructions
1. If the WAN (wide area network) connection fails to a site for any reason, including a fault on the circuit
or a power cut, then the ability to make and receive calls from the IP phones utilising that WAN circuit
will be restricted. These failures may be caused for reasons outside our control. Other services will be
fully maintained including voice mail and the ability to divert calls to other numbers including mobiles.
If another working WAN circuit is available at that site then this can be used to fully restore service to
all phones.
2. This service allows for calls to 999 and 112, however these services will be affected if there is a power
cut or your WAN circuit fails
3. With regard 999 services no location information is passed to the emergency services operator this will
mean that you will have to state the address that you wish the emergency service to attend.
4. We do not offer a paper based telephone directory service
5. If you require a PDF that allows you to print off stickers to attach to the phone device explaining the
above please contact us.
