www.vanco1.com
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10
LIABILITY STATEMENT
Every effort has been made to ensure that this product is free of defects. The manufacturer of this product
cannot be held liable for the use of this hardware or any direct or indirect consequential damages arising
from its use. It is the responsibility of the user and installer of the hardware to check that it is suitable for
their requirements and that it is installed correctly. All rights are reserved. No parts of this manual may be
reproduced or transmitted by any form or means electronic or mechanical, including photocopying, recording
or by any information storage or retrieval system without the written consent of the publisher.
Manufacturer reserves the right to revise any of its hardware and software following its policy to modify and/or
improve its products where necessary or desirable. This statement does not affect the legal rights of the user
in any way.
TROUBLE-SHOOTING
1. Best results are usually achieved when the source and display resolutions are the same. If resolutions
differ, the matrix switch will try to adjust the signal to match the resolution of the HD TV with the lowest
resolution. This will result in a picture with a lower resolution on the other HD TV sets.
2. If you do not get audio and video see if you can use the “set-up” menu on the TV to adjust the audio
settings and the video settings. If the HDMI control circuit can’t establish a hand-shake, then there usually
will be no audio or video and a blue or black screen with a statement like “this protocol not supported” or
“weak signal”.
3. If you get the above messages, re-set the matrix switch using the button on the front panel. Alternately,
you can disconnect all of the HDMI and power cables, wait 10 or 15 minutes for any voltages to decay and
then connect all of the cables from the source, to the matrix switch and to the display.
4. If you still have trouble, then try the “hot-plug concept. Turn-on the source and plug the HDMI cable to it
and then power-up the matrix switch and plug the cable into it, then plug the output cable into the matrix
switch and finally turn-on the display and plug the cable from the matrix switch into it. This activates all of
the devices in order and results into a signal being plugged-in to a device that is on and will try to connect
to the signal.
5. Most of the major player and display manufacturers employ a proprietary control channel to communicate
between devices from the same manufacturer. Sometimes this can interfere with the HDMI control circuit
or the authentication of the signal. Call the manufacturer if you experience this problem. Sometimes a
player, an audio/video receiver, or a cable/satellite box may not have the latest software update and needs
to have this downloaded from the manufacturer’s web site.
6. If you have problems with the IR control circuit, make sure that the IR RX pigtail is plugged into the IR
Adapter and the toggle is set to “IR”. Check the batteries in the remote control that was supplied.
