9. Trouble shooting
1)
Mobile HDD is not recognized in the system after plugging.
- If your OS is windows 98 SE, check if drive installation is finished well, or not.
- If you bought new HDD, check if partition and formatting is completed or not.
2)
Mobile HDD dosen’t work well with “clicking” sound although USB icon is shown in system tray after plugging.
- It may cause from the power insufficiency. If you meet this kind of trouble, use the offered USB DC cable
for solving the power insufficiency
(If you can’t overcome this trouble despite of using USB power cable, please use another DC adapter)
Please refer to the ‘Cable connection and switching’
3)
Under Windows XP, finding message “Hi-Speed USB Installation is fixed incorrectly to Hi-Speed USB
Installation Hub”
- This message is shown when system don’t support USB2.0, and Mobile HDD will work at USB1.1 in this case.
You should upgrade main board that support USB2.0 or use USB 2.0 PCI card (PCMCIA card).
10. Warranty
Limited Warranty
Valueplus, Inc. warrants that the product enclosed to be free of defects for a period of 1-year from the date of
purchase. In the event of a defect in material or workmanship during the warranty period, Valueplus,Inc. at its
discretion, will repair or replace the defective product when the defectively product is returned to Manufacturer by
the owner/authorized seller.
The remedy for this breach of warranty is limited to servicing or replacement only and should not cover any other
damages, including but not limited to the loss of profit, special, incidental, consequential, and other similar claims. If
the product is found to be defective, Valueplus, inc. at its option, agrees to replace or repair the product without
extra charge except as stated below, provided that you can show dated proof of purchase. If you ship the product
back to Valueplus, inc. you must assume the risk of damage or loss in transit. You must use the original container
(or equivalent) and pay the shipping charge.
Valueplus, inc. may replace or repair the product with new or reconditioned parts, and the replaced parts or product
become the property of Valueplus, inc. In case of the failure caused by careless mistakes and the natural disaster
such as fire, flood, earthquake, and damage from water, it’ll be charged.
Warranty registration
Product Model
Serial No.
Date of purchasing
Date Month year
Place of purchasing
Phone
Customer Phone
Customer address
-
In case of failure, please contact Manufacturer’s service center.
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