www.valoya.com
+358 10 2350 300
Version 2018.1
Care & Maintenance
CLEANING
Switch the supply OFF
Allow to cool
Do not use detergent
Clean with a soft brush
Wipe with soft clothes
IP67 rated products.
Suitable for spray cleaning with
water
BASIC FAULT FINDING
Lighting faults can be due to a rare product defect, connection error, or other external issue. Faults are unlikely to affect
both luminaire and the LED driver (power unit) together. If possible, please check if the issue is luminaire or LED driver
related. This will speed problem resolution and minimize unnecessary shipping costs.
•
Switch off the mains supply.
• Disconnect the luminaire from its LED driver.
•
Connect the luminaire to an unpowered, working LED driver (if available).
•
Connect the mains supply to the working LED driver.
•
If the problem remains, then the luminaire may be damaged.
•
If the luminaire now works, then the original LED driver, or mains supply to it may be at fault.
•
Note details of the problem (product type, quantity, problem description…) and contact Valoya for further assistance.
If a problem reoccurs or affects many products at the same time, please contact Valoya
(www.valoya.com/support)
for further advice and assistance.
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