TROUBLESHOOTING
Issue 1: Earpiece is unable to connect successfully to your mobile device
Problem 1: Earpiece’s battery is flat
Solution: Fully charge the earpiece (2 hours) and retry connection with your mobile phone.
Problem 2: Earpiece not paired to your mobile phone
Solution: Make sure that the earpiece is successfully paired upon selecting ‘Valore BTK-C5’
in the device list.
Problem 3: Earpiece and mobile phone too far apart
Solution: Make sure that the earpiece is within a metre range during pairing and connection.
Problem 4: Earpiece is already connected to two mobile phones
Solution: Make sure that the earpiece has already been disconnected from one or both
mobile phones before making a new connection with a new phone.
Issue 2: Sound from the earpiece is too soft or silent
Problem 1: Earpiece’s battery is low / flat
Solution: Fully charge the earpiece (2 hours) and retry connection with your mobile phone.
Problem 2: Earpiece or mobile phone’s volume is too low
Solution: Turn the volume of the earpiece or mobile phone up to increase the volume.
Problem 3: Music track may not be audible
Solution: Make sure that the music track is of a playable format for the mobile phone.
Problem 4: Earpiece and mobile phone might not be connected properly.
Solution: Repeat the connection step via Bluetooth again to make sure that it is connected
properly and try again.
Issue 3: The user manual instructions does not work
Solution: Contact the manufacturer or the staff at the store of purchase for assistance.
Issue 4: Unable to hear from both side of the answered call via the earpiece
Problem 1: Earpiece not paired properly
Solution: Make sure the earpiece is properly paired.
Problem 2: Earpiece volume may be too low
Solution: Turn up the volume of the earpiece and phone.
Problem 3: Microphone may be obstructed
Solution: Make sure the microphone is not being obstructed by other objects.
