TROUBLESHOOTING
Issue 1: Earphones is unable to connect successfully to your mobile device
Problem 1: Earphones battery is flat
Solution: Fully charge the earphones (2.5 hours) and retry connection with your mobile
device.
Problem 2: Earphones not paired to your mobile device
Solution: Make sure that it is successfully paired upon selecting ‘Valore BTS14’ in the device
list.
Problem 3: Earphones and mobile device too far apart
Solution: Make sure that it is within a metre range during pairing and connection.
Problem 4: Earphones connected to other mobile device
Solution: Make sure that it has already been disconnected before making a new
connection with a new device.
Issue 2: Sound from the earphones is too soft or silent
Problem 1: Earphones battery is low / flat
Solution: Fully charge the earphones (2.5 hours) and retry connection with your mobile
device.
Problem 2: Earphones or mobile device’s volume is too low
Solution: Turn the volume of the earphones or mobile device up to increase the volume.
Problem 3: Music track may not be audible
Solution: Make sure that the music track is of a playable format for the mobile device.
Problem 4: Earphones and mobile device might not be connected properly.
Solution: Repeat the connection step via Bluetooth again to make sure that it
is connected properly and try again.
