4
947120M
TECHNICAL ASSISTANCE
When trouble is reported, verify that:
•
All telephone sets are in proper working order;
•
Power is being supplied to the unit;
•
There are no broken connections at the
connecting block;
•
The conductors of color-coded cables are
terminated in the proper order.
If trouble still exists, the test equipment listed below
shall be required:
•
Volt-ohm-multimeter
•
Tone-dial single line instrument (for tone dial
systems)
•
Telephone test set
•
Clip leads
Test lamps must not be used to check voltages. They
can damage electronic circuits. When a hand test set
is used to check voltages, the results will be
misleading.
Before proceeding further, check the voltages at the
connecting block. An undetected blown fuse or low
voltage will cause improper control operation. DC
voltage measurements are made with respect to (+)
ground.
If the trouble has not been located, refer to Table 1.
This chart identifies symptoms of some possible
problems and solutions.
If a spare unit is available, continue to troubleshoot
by substituting the spare unit for the specified unit.
If, after all the required test have been performed, the
trouble still exists, assistance in troubleshooting is
available from the factory. When calling, you should
have a VOM, a telephone test set and several slip
leads available and be calling from the job site. Call
(540) 427-3900 and ask for Technical Support, or
call (540) 427-6000 for Valcom 24-hour Automated
Support or visit our website at
http://www.valcom.com.
The V-119 is not field repairable. Valcom
equipment contains no user serviceable parts
inside. Valcom, Inc., maintains service facilities in
Roanoke, VA. Should repairs be necessary, attach a
tag indicating company name, address, phone
number, contact person, and the nature of the
problem. Send the unit to:
Valcom, Inc.
Repair and Return Dept.
5614 Hollins Road
Roanoke, VA 24019-5056
VALCOM LIMITED WARRANTY
Valcom, Inc. warrants its products to be free from defects in materials and workmanship under conditions of normal use and service
for a period of one year from the date of shipment. The obligation under this warranty shall be limited to the replacement, repair or
refund of any such defective device within the warranty period, provided that:
1.
inspection by Valcom, Inc. indicates the validity of the claim,
2.
the defect is not the result of damage, misuse, or negligence after the original shipment.
3.
the product has not been altered in any way or repaired by others and that factory sealed units are unopened (A service
charge plus parts and labor will be applied to units defaced or physically damaged),
4.
freight charges for the return of products to Valcom are prepaid,
5.
all units ‘out of warranty’ are subject to a service charge. The service charge will cover minor repairs (Major repairs will
be subject to additional charges for parts and labor).
This warranty is in lieu of and excludes all other warranties, expressed or implied, and in no event shall Valcom, Inc. be
liable for any anticipated profits, consequential damages, loss of time or other losses incurred by the buyer in connection
with the purchase, operation, or use of the product.
This warranty specifically excludes damage incurred in shipment. In the event a product is received in damaged condition, the
carrier should be notified immediately. Claims for such damage should be filed with the carrier involved in accordance with the
F.O.B. point.
Headquarters:
In Canada
Valcom, Inc.
CMX Corporation
1111 Industry Avenue
35 Van Kirk Drive #11 and 12
Roanoke, VA 24013
Brampton, Ontario L7A1A5
Phone: (540) 427-3900
Phone: (905) 456-1072
FAX: (540) 427-3517
FAX: (905) 456-2269
