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947052
TECHNICAL ASSISTANCE
When trouble is reported, verify power is being
supplied to the unit and there are no broken
connections. Check voltages for proper polarity to the
one-way amplified speakers. Table 1 identifies
symptoms of some possible problems with solutions.
If a spare unit is available, substitute a spare unit for
the suspected defective unit.
Assistance in troubleshooting is available from the
factory. Call (540) 563-2000 and press 1 for Technical
Support or via email at [email protected].
When requesting assistance, you should include all
available information. It is strongly suggested that
you go to the web site and follow the trouble
resolution procedure at http://voip.valcom.com.
Valcom equipment is not field repairable. Valcom,
Inc. maintains service facilities in Roanoke, VA.
Should repairs be necessary, attach a tag to the unit
clearly stating your company name, address, phone
number, contact person and the nature of the
problem. Send the unit to:
Valcom, Inc.
Repair & Return Dept.
5614 Hollins Road
Roanoke, Va. 24019-5056
VALCOM LIMITED WARRANTY
Valcom, Inc. warrants its products to be free from defects in materials and workmanship under conditions of normal
use and service for a period of one year from the date of shipment. The obligation under this warranty shall be
limited to the replacement, repair or refund of any such defective device within the warranty period, provided that:
1. inspection by Valcom, Inc. indicates the validity of the claim;
2. the defect is not the result of damage, misuse or negligence after the original shipment;
3. the product has not been altered in any way or repaired by others and that factory sealed units are unopened (a
service charge plus parts and labor will be applied to units defaced or physically damaged);
4. freight charges for the return of products to Valcom are prepaid;
5. all units ‘out of warranty’ are subject to a service charge. The service charge will cover minor repairs (major
repairs will be subject to additional charges for parts and labor).
This warranty is in lieu of and excludes all other warranties, expressed or implied, and in no event shall Valcom, Inc.
be liable for any anticipated profits, consequential damages, loss of time or other losses incurred by the buyer in
connection with the purchase, operation or use of the product.
This warranty specifically excludes damage incurred in shipment. In the event a product is received in damaged
condition, the carrier should be notified immediately. Claims for such damage should be filed with the carrier involved
in accordance with the F.O.B. point.
TABLE 1: TROUBLESHOOTING CHART
SYMPTOM
PROBABLE CAUSE AND SOLUTION
1. No output to speakers
2. No music output
A. Check for the presence of audio on the page outputs of the VIP-810 during a
page using a test set. Refer to installation section for connection information.
B. Check the DC voltage at the output of the VP-324. It should be 20 to 28VDC.
A. Using a test set, check for music on the music input terminals.
B. Check that speakers are connected to page outputs.
