25
EN
Cleaning and maintenance
C
2. Open the filter by turning to the counter clockwise.
3. Remove extraneous matter.
4. Close the lower cover cap.
Trouble Shooting
The start of the appliance does not work or it stops during operation.
First try to find a solution to the problem, If not, contact the service centre.
Description
Possible cause
Solution
Washing machine
cannot start up
• Door is not closed
properly
• Restart after the door is closed
Check if the clothes is stuck
Door can’t be
opened
• Washer’s safety
protection design is
working
• Disconnect the power, restart the
product
Water leakage
• The connection
between inlet pipe
or outlet hose is not
tight
• Check and fasten water pipes
• Clean up outlet hose
Detergent residues
in the box
• Detergent is
dampened or
agglomerated
• Clean and wipe the detergent box
Indicator or display
does not light
• Disconnect the
power
• PC board or
harness has
connection problem
• Check if the power is shut down and
the power plug is connected correctly
Abnormal noise
• Fixing bolts still in
place
• Floor is not solid or
level
• Check if the fixing (bolts) have been
removed
• Check it’s installed on a solid and
level floor
LED display models:
• Door is not closed
properly
• Restart after the door is closed
• Check if the clothes is stuck
• Water injecting
problem while
washing
• Check if the water pressure is too low
• Straighten the water pipe
• Check if the inlet valve filter is
blocked
• Overtime water
draining
• Check if the drain hose is blocked
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