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9 Warranty and customer service

30

Operating instructions VRT 350 0020135485_00

9

Warranty and customer service

9.1

Warranty

Guarantee

We only grant a Vaillant manufacturers warranty if a suit-
ably qualified engineer has installed the system in accord-
ance with Vaillant instructions. The system owner will be
granted a warranty in accordance with the Vaillant terms
and conditions. All requests for work during the guarantee
period must be made to Vaillant Service Solutions (0870
6060 777).

9.2

Customer service

Vaillant Service

To ensure regular servicing, it is strongly recommended
that arrangements are made for a Maintenance Agreement.

Please contact Vaillant Service Solutions for further details:
+44

 

80 70

 

606

 

07 77

Summary of Contents for VRT 350

Page 1: ...For the operator Operating instructions VRT 350 Room temperature controlled controller GB IE Operating instructions ...

Page 2: ... GmbH Berghauser Str 40 D 42859 Remscheid Telefon 49 21 91 18 0 Telefax 49 21 91 18 28 10 info vaillant de www vaillant de Vaillant GmbH 2012 These instructions or extracts thereof may only be printed with the written consent of Vaillant GmbH All designations of products in these instructions are brand names trade marks of the companies in ques tion We reserve the right to make technical changes ...

Page 3: ...structure 10 4 1 1 Access level for the operator 10 4 1 2 Access level for the skilled tradesman 10 4 1 3 Menu structure design 10 4 1 4 Basic display 10 4 1 5 Selection level 11 4 1 6 Setting level 11 4 2 Operating concept 11 4 2 1 Operation in the basic display 12 4 2 2 Operating example Changing the date 12 4 3 Overview of the menu structure 14 4 4 Overview of setting and read out options 16 4 ...

Page 4: ...oning 29 8 1 Replacing the controller 29 8 2 Recycling and disposal 29 9 Warranty and customer service 30 9 1 Warranty 30 9 2 Customer service 30 10 Technical data 31 10 1 Controller 31 11 Glossary 32 11 1 Selection level 32 11 2 Mode 32 11 3 Setting level 32 11 4 Fault message 32 11 5 Heating circuit 32 11 6 Heating installation 32 11 7 Night temperature 32 11 8 Room temperature 32 11 9 Day tempe...

Page 5: ...out according to the following basic principle Danger Type and source of danger Explanation of the type of danger Measures for averting the danger 1 3 Observe other applicable documents When operating the controller always take note of all operating instructions that are supplied with the other components of the heating system 1 4 Document storage Keep these operating instructions and all other ap...

Page 6: ... be only carried out by an ap proved skilled tradesman This skilled tradesman is also responsible for proper installation and start up 2 3 2 Risk of scalding as a result of hot drinking water There is a risk of scalding at the hot water draw off points if the set target temperature is greater than 60 C Young children and elderly persons are particularly at risk even at lower temperatures Select a ...

Page 7: ... in a way that is room controlled and time dependent The controller can control the hot water generation of a connected domestic hot water cylinder Improper use Any other use or use beyond that specified shall be considered improper use Any direct commercial or industrial use is also deemed to be improper The manufac turer supplier is not liable for any resulting damage The user alone bears the ri...

Page 8: ...sign 1 2 4 3 5 Image 3 1 Controller front view 1 Display 2 Diagnosis socket 3 Right selector button 4 Control knob 5 Left selector button 3 4 Control function The controller controls the Vaillant heating system and hot water generation of a connected domestic hot water cylinder 3 4 1 Heating installation The controller is a room temperature controlled controller and must be installed in the living...

Page 9: ... circuit is in a guest apart ment in this building In this case one controller is always the main controller Zone 1 and the other controller is the auxiliary controller Zone 2 For Zone 1 which is controlled via the main controller all of the functions are available to you For Zone 2 you can use the auxiliary controller to set the desired temperature for different times of the day and different day...

Page 10: ...ating mode in Auto mode 8 Mode set for the heating mode The basic display is the permanently visible display on the screen The basic display shows the current settings and values of the heating installation If you make a setting on the controller the display on the screen switches from the basic display to the display for the new setting The basic display appears when you press the left hand selec...

Page 11: ...isplay fields in the setting level 1 Current selection level 2 Values 3 Highlighting white font on black background shows the current selec tion 4 Current functions of the right and left hand selector buttons soft key functions 5 Setting level In the setting level you can select the values you wish to read or change 4 2 Operating concept The controller is operated using two selector buttons and a ...

Page 12: ...to the basic display The new desired day temperature is applied permanently 4 2 2 Operating example Changing the date Auto 01 07 11 C 19 5 15 34 Desired temperature 20 0 C Menu Mode Image 4 5 Basic display 1 If the display does not show the basic display press the left hand selector button Back until the basic display appears again 2 Press the left hand selector button Menu The controller is now i...

Page 13: ... selector button now has the function Cancel the change the right hand selector but ton has the function OK to confirm the change Date Time Time Date Daylight saving 15 08 13 03 11 Off Cancel OK Image 4 11 Setting level Accept the changed value 8 Turn the control knob to change the value Date Time Time Date Daylight saving 15 08 14 03 11 Off Cancel OK Image 4 12 Setting level Change has been saved...

Page 14: ...harging Back Information System status Contact details Contact details Serial number Serial number Back Select Information System status Contact details Serial number Back Select Desired temperatures HEATING 1 HEATING 1 Domestic hot water Domestic hot water Back Select Domestic hot water Dom hot water Dom hot water Cancel OK HEATING 1 HEATING 1 Day temperature Night temp 20 0 C 15 0 C Back HEATING...

Page 15: ...eduling Basic settings Back Select Basic settings Language Date Time Date Time Display Back Select Basic settings Language Date Time Date Time Display Back Select Basic settings Language Date Time Date Time Display Back Select Basic settings Offset Change heating circuit name Back Select Basic settings Offset Factory reset Back Select Time programme No No Menu Basic settings Installer level Back S...

Page 16: ...lect column is blank these are val ues that you can read but not adjust If a value cannot be set at the factory for example be cause it is currently being measured the Factory reset column will be blank If nothing is entered in the Selection level 2 column you will be taken from Selection level 1 directly to the Setting level 4 4 2 Entering your own settings In the last column Own setting enter th...

Page 17: ...em OFF System OFF Not active Special operating mode Cylinder boost Active Not active Not active Party function Active Not active Not active 1 day away from home Active Not active Not active Table 4 2 Operating modes 4 4 4 Overview of operating levels Selection level 1 Selection level 2 Setting level Values Unit Incre ment Select Factory reset Own setting min max Information System status System St...

Page 18: ...iod 2 Start End Time period 3 Start End 00 00 24 00 hr min 10 min Days away from home scheduling Start 01 01 00 31 12 99 dd mm yy Day Month Year 01 01 10 End 01 01 00 31 12 99 dd mm yy Day Month Year 01 01 10 Temperature Frost protection or 5 30 C 0 5 Frost protection Basic settings Language Selectable lan guage English Date Time Date 01 01 00 31 12 99 dd mm yy Day Month Year 01 01 10 Time 00 00 2...

Page 19: ...tures This function is used to set the desired temperatures for HEATING 1 and hot water generation 5 2 1 1 Heating circuit Caution Risk of damage due to frost If rooms are not adequately heated this may cause damage to the building and to the heating installation If you are absent during a frosty spell ensure that the heating installation re mains in operation and provides ad equate frost protecti...

Page 20: ... 1 Desired day temperature 20 00 Desired day temperature Period 2 Period 3 Desired day temperature Desired night temperature Desired night temperature Desired night temperature Image 5 1 Example Three time periods in one day The Time programmes function can be used to set the time period for the heating circuit and hot water generation If you have not set any time periods the controller uses the t...

Page 21: ...ou require a different time period for just one working day in the week first set the times for the en tire block Monday Friday Then set the deviating time period for the working day 5 2 2 4 Display and change deviating times in the block Monday Sunday Period 1 Period 2 Period 3 Back Select Image 5 2 Identification of different days If you view a block in the display and have defined a deviat ing ...

Page 22: ...eriods for which you have set for example no reduction of the desired temperature over the course of the day Frost protection is activated While the Days away from home scheduling function is activated it has priority over the set operating mode At the end of the specified period or if you cancel the func tion the heating system returns to the pre set mode 5 2 4 Language selection Note During inst...

Page 23: ... 10 Changing heating circuit naming Menu Basic settings Change heating circuit nam ing You can now modify the factory specified heating circuit names as you wish The name is limited to 10 characters 5 2 11 Resetting to factory setting You can reset the settings for the Time programmes or for Everything to the factory setting Timer programs Menu Basic settings Factory reset Time pro grammes With Ti...

Page 24: ...the heating circuit operating mode that has been set You cannot set a deviating operating mode 5 3 2 1 Automatic mode The automatic mode controls the hot water generation in accordance with the set desired temperature for Hot water circuit and the set time periods In the Timer pro grams function you have set time periods for hot water generation If you have not set any time periods the con troller...

Page 25: ...rly The heating system will then return to the pre set mode 5 4 3 1 day away from home Operating mode 1 Day away from home If you are only away from home for one day e g for a day trip activate the 1 Day away from home advanced function This means you do not need to change the time periods that you have set by increasing the room tem perature during the day for example This advanced function bring...

Page 26: ...e of the heating installation If the controller displays a fault mes sage inform a skilled tradesman Heat Generator 1 fault Back Image 5 5 Example of an fault message If the controller shows a fault message in the display in stead of the basic display and you press the left hand se lector button Back then the basic display appears again You can also read current fault messages under Menu Informati...

Page 27: ...venly and according to their use 6 4 Using thermostatic radiator valves and weather compensators or room thermo stats Thermostatic valves on all radiators maintain the room temperature exactly once they have been set If the room temperature rises above the value set on the sensor head the thermostatic radiator valve shuts off automatically when the temperature drops below the defined value it open...

Page 28: ...which could damage the operator control elements or the display 7 2 Detecting and rectifying faults Fault Cause Remedy Display is dark Unit fault Switch off the mains switch on the heater for approx 1 minute and then switch it on again If the error is still present inform the com petent person No changes in the display via the rotary knob No changes in the display via the selector buttons Table 7 ...

Page 29: ...lant unit is identified with this symbol it does not belong with your household waste at the end of its useful life In this case make sure that the Vaillant unit and any accessories are properly disposed of at the end of their useful life As this Vaillant unit is covered by the law regarding the marketing return and environmentally friendly disposal of electrical and electronic equipment ElektroG ...

Page 30: ...with Vaillant instructions The system owner will be granted a warranty in accordance with the Vaillant terms and conditions All requests for work during the guarantee period must be made to Vaillant Service Solutions 0870 6060 777 9 2 Customer service Vaillant Service To ensure regular servicing it is strongly recommended that arrangements are made for a Maintenance Agreement Please contact Vailla...

Page 31: ...data 10 1 Controller Designation Value Operating voltage Umax 24 V Current consumption 50 mA Supply line cross section 0 75 1 5 mm Level of protection IP 20 Protection class III Maximum permissible ambient temperature 50 Height 97 mm Width 147 mm Depth 50 mm Table 10 1 Controller ...

Page 32: ...ode 11 10 Level of protection The level of protection indicates the suitability of electrical equipment for various ambient conditions and additionally the protection of people from potential hazards during their use 11 11 Protection class Protection class denotes the classification and identifica tion of electrical equipment with reference to the existing safety measures to prevent electric shock...

Page 33: ...nd hot water are already in the set time periods with the set desired temperature 11 18 Access level for the operator This access level contains all the functions that the oper ator is allowed to change 11 19 Access level for the competent person This access level contains all the additional functions that can be changed by the competent person these must not be changed without specialist knowledg...

Page 34: ...g circuit 19 Hot water generation 19 set 19 Setting 19 Display Article number 8 Serial number 8 Time programmes 21 Timer programs 22 Display contrast set 23 Documents Other applicable 5 E Everything Resetting to factory settings 23 F Factory reset Resetting everything 23 Factory setting Resetting to 23 Fault message 25 32 Faults Detecting 28 Rectifying 28 Flow temperature 32 Frost damage Switching...

Page 35: ...aving energy 27 Scalding Drinking water 6 Scheduling Days away from home 22 Selection level 11 32 Service 30 Service message 25 Set back mode 24 Setting Date 22 Offset room temperature 23 Time 22 Time periods for blocks 21 Time periods for days and blocks 21 Time periods in a day 21 Time periods separate for each day 21 Setting level 11 32 Soft key function 10 Special operating modes 25 1 Day away...

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