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This VADO vanity unit comes with a 2 year guarantee as standard. Within this guarantee period, VADO
will provide replacement parts and any labour
[SEE NOTE 1]
needed to complete the product repair.
This standard guarantee may be extended by registering your product on our website at:
https://www.vado.com/support/guarantee. Once registered this vanity unit will have a 5 year
guarantee (2 years parts and labour plus 3 years parts only)
[SEE NOTE 2]
.
Guarantee Conditions
Our products are guaranteed against manufacturing defects from the date of purchase until the
expiry of the relevant guarantee period shown above.
The guarantee is only valid if:
• The product has been installed, used and maintained in accordance with VADO's instructions and
subjected to normal use only.
• The defect is not due to accident, misuse, neglect, or incorrect/inappropriate repair (other than by
VADO or VADO authorised agents) or damage caused by foreign objects or substances.
• The extended guarantee is only available if you have completed the guarantee registration process.
This can be done via the VADO website or via telephone to our Aftersales team.
Registration must be completed within 6 months from the date of purchase. Under the extended
guarantee period VADO will, at its option, offer to supply any replacement product (or component
part) assessed to be defective [SEE NOTE 3].
• The guarantee (whether standard or extended) is non-transferable to any subsequent owner.
• Mould, Mildew build up, the effects of limescale and corrosion are not covered under this
guarantee.
• This guarantee does not cover damage and/or malfunction caused by inappropriate cleaning
(please refer to our recommended care and maintenance guidelines).
• Damage to VADO furniture caused by standing water or inadequate room ventilation is not cover
under this guarantee.
All claims under the guarantee should be notified in the first instance to our Aftersales department,
contact details below, this must be done no later than the last day of the relevant guarantee period.
All claims must be accompanied by proof of purchase (sales receipt or delivery note) from an official
VADO dealer.
The guarantee does not extend to any consequential loss or damage.
After repair or replacement, the relevant guarantee period will be calculated from the original date
of purchase.
VADO operates a policy of continuous product development and therefore reserves the right to
change the product, packaging and documentation specifications without notice.
In situations where like-for-like replacements are not possible, VADO will endeavour to provide the
closest alternative. E&OE.
NOTES:
[1]
Labour via our engineer network is only available in the UK. Attendance by a VADO engineer or
sub-contract engineer will be under our standard terms and conditions.
[2]
Excludes any electrical components.
[3]
VADO reserves the right to charge in advance for a product (or replacement part) pending
collection and investigation (at VADO expense) to confirm a defect is due to a manufacturing issue.
If a defect is found the charge will be refunded or cancelled.
This guarantee is in addition to and does not affect your statutory rights as a consumer.
Tel: 01934 745163
Email: aftersales
@
vado.com