Advance Replacement Procedures:
The Vaddio Dealer must submit a non-revocable purchase order for
advance replacement equipment at normal dealer pricing. Credit shall be issued upon complete product
return (including all accessories) for dealers with Net 30 terms. For credit card accounts, charges will be
assessed to the credit card for the replacement and credited back upon complete product return.
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Returns must be made in the original Vaddio packaging with all original materials if at all possible.
Vaddio products with missing original materials will be billed to the dealer at dealer price.
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NOTE: OEM products must be returned in the original packaging with all materials and the RMA
number written on the shipping label only and not on the OEM box. If the return is incomplete and/or the
OEM box is defaced, the product shall be returned to the dealer and the RMA will not be credited.
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Equipment returned with “No Trouble Found” after advanced replacement will be assessed a full 15% or
$50.00 restocking fee (whichever is greater) for each item and may also be assessed for additional
charges to compensate for wear, damages and reconditioning.
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All returns must be accompanied by RMA # as stated above.
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All Advanced Replacement products are sent via 2-day service in the continental USA. If the product is
requested to be sent via priority or overnight shipping, the Dealer shall pay shipping costs. The dealer
can elect to supply their preferred shipping account number.
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International customers are responsible for all freight charges for equipment returned to Vaddio,
including international shipping, taxes, and duties, insurance and all other associated logistic charges.
Warranty Repair Terms and Procedures:
Vaddio will repair any product free of charge, including parts
and labor, within the terms outlined in the warranty agreement for that product.
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Customers must provide proof of the product’s purchase date.
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Product that is within the warranty period will be repaired under the non-warranty terms if:
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The equipment has been damaged by negligence, accident, act of God, mishandling, used with the
incorrect, modified or extended power supply or has not been operated in accordance with the
procedures described in the operating and technical instructions.
o
The equipment has been altered or repaired by other than the Manufacturer or an authorized service
representative.
o
Adaptations or accessories other than those manufactured or provided by the Manufacturer have
been made or attached to the equipment, which in the determination of the Manufacturer, shall have
affected the performance, safety of reliability of the equipment; or the equipment’s original serial
number has been modified or removed.
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Customer is responsible for shipping charges to send defective product under warranty to Vaddio.
Vaddio will pay ground service return shipping charges during the 2nd year of the warranty period.
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Standard return shipping method for products under warranty, but out of the advance replacement
warranty period, is ground shipment. Extra charges associated with priority shipping, when requested,
will be the responsibility of the customer.
Non-Warranty Repair Terms:
Vaddio will repair any non-obsolete product that does not meet the terms of
the warranty. Non-warranty repair terms are as follows:
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The customer is responsible for, and agrees to pay, all parts and labor costs associated with the repair.
Standard non-warranty repair charges are outlined below.
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Customers must provide payment method and one of the following, prior to receiving an RMA:
o
Hard copy of a PO, for dealers with Net 30 terms and in good standing with Vaddio.
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Valid credit card number - Credit card will be charged upon shipping repaired product back to
customer.
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Request for COD: Customers will be notified of COD charges prior to shipping repaired unit.
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Customer is responsible for all shipping charges both to and from Vaddio, and may use their own
carrier.
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Customers will receive a courtesy call notifying them of total repair charges prior to return shipping.
26
Installation Guide for RoboSHOT HDMI High-Definition PTZ Cameras
