Installation and User Guide - Continued
The cameras were designed, built and tested for use indoors only. Use only the power
supply provided with the cameras. Use of any unauthorized power supply will void any
and all warranties.
Do not attempt to take the cameras apart. There are no user-serviceable components
inside.
CARE AND
CLEANING
•
Do not spill liquids onto the camera.
•
Keep this device away from food and liquid.
•
Avoid touching the lens.
•
For smears or smudges, clear any dust with a blower and wipe stains with a
glass cleaner and clean, soft cloth.
•
To clean exterior of camera, wipe with a clean soft cloth. Do not use abrasive
chemicals.
OPERATING
AND STORAGE
CONDITIONS
Do not store or operate the cameras under the following conditions for any circumstance:
•
Temperatures above 40°C (104°F) or temperatures below 0°C (32°F)
•
High humidity, dusty, condensing or wet environments
•
In inclement weather or under severe vibration
WARRANTY
INFORMATION
Hardware* Warranty -
One year limited warranty on all parts. Vaddio warrants this product against
defects in materials and workmanship for a period of one year from the day of purchase if Vaddio
receives notice of such defects during the warranty. They will, at its option, repair or replace products
that prove to be defective. See Warranty and RMA Policy documentation.
Exclusions
- The above warranty shall not apply to defects resulting from: improper or inadequate
maintenance by the customer, customers applied software or interfacing, unauthorized modifications
or misuse, operation outside the normal environmental specifications for the product, use of the
incorrect power supply, or improper site operation and maintenance.
Vaddio Customer service
– Vaddio will test, repair, or replace the product or products without
charge if the unit is under warranty. If the product is out of warranty, Vaddio will test then repair the
product or products. The cost of parts and labor charge will be estimated by a technician and
confirmed by the customer prior to repair. All components must be returned for testing as a complete
unit. Vaddio will not accept responsibility for shipment after it has left the premises.
Vaddio Technical support
- Vaddio technicians will determine and discuss with the customer the
criteria for repair costs and/or replacement. Vaddio Technical Support can be contacted through one
of the following resources: e-mail support at
or online at
.
Return Material Authorization (RMA)
N
umber -
Before returning a product for repair or
replacement request an RMA from Vaddio’s technical support. Provide a technician with a return
phone number, e-mail address, shipping address, and product serial numbers. Describe the reason
for repairs or returns as well as the date of purchase. Include your assigned RMA number in all
correspondence with Vaddio. Write your assigned RMA number on the outside of the box when
returning the product.
Voided warranty
– The warranty does not apply if the original serial number has been removed or if
the product has been disassembled or damaged through misuse, accident, modifications, or
unauthorized repair.
Shipping and handling
- Vaddio will not pay for inbound shipping transportation or insurance
charges or accept any responsibility for laws and ordinances from inbound transit. Vaddio will pay for
outbound shipping, transportation, and insurance charges all items under warranty but will not
assume responsibility for loss and/or damage by the outbound freight carrier.
•
If the return shipment appears damaged, retain the original boxes and packing material for
inspection by the carrier.
o
Contact your carrier immediately.
Products not under warranty
- Payment arrangements are required before outbound shipment for
all out of warranty products.
*Vaddio manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry
standard practices.
Form Number 341-272 Rev. A
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