There is no sound when listening to music
• Increase the volume on your headphones or the mobile device.
• Reestablish the Bluetooth wireless connection between the headphones and your mobile device.
• Check if the audio app has paused or stopped playback.
Headphones will not charge
• Confirm that the charging cable is operational or undamaged.
• Ensure that the USB charging cable is fully seated in the headphones and wall charger ports.
• Confirm that the USB port is outputting power. Some USB ports shut off when the PC is off.
If the sound is distorted when listening to music or there is no sound when answering a call via software under the connection via BT dongle to connect PC.
• Please click the call button twice or pull out BT dongle and turn off headset and re-plug in BT dongle and turn on headset again
Find support for the V7 HB600S at v7world.com
Troubleshooting & Support
Headphones will not power on:
• Be sure the headphones are fully charged.
• Remove “V7 HB600S” from your phone’s Bluetooth device list and try again.
• If the model still does not appear, restart the headset and phone, then try again.
After successfully pairing, the headphones disconnect
• Be sure the battery has adequate power and recharge.
• Headphones must be within 10m of most mobile devices.
• Connections may be affected by obstructions such as walls or other electronic devices. Try moving closer to the device you are connected to.
When answering a call, I cannot hear anything
• Ensure the mobile device is connected to the V7 HB600S headphones and not on phone’s speaker or other audio option.
• Increase the volume on your mobile device.
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