8 Trouble-shooting
... A11 appears in the display
Possible cause
Solution
▪
The following parts in the ap-
pliance could be blocked:
–
heat pump filter
–
cooler filter
▸ Check and, if necessary, clean the parts.
▸ Cancel the error message by pressing the
but-
ton.
▸ Start the programme.
▸ If the error appears again, note down the error
message in full and the serial number (FN) and
then turn off the power supply.
▸ Inform the caretaker, the owner of the appliance or
the property management company.
After cleaning, if the «A11» error message appears in the display again, the parts
in the appliance that can trigger an «A9» error message must also be checked
again.
... in the display appears:
Possible cause
Solution
▪
Door filter is missing.
▪
The appliance door is open.
▸ Insert the door filter and ensure it is positioned cor-
rectly, or close the appliance door.
▸ Cancel the error message by pressing the
but-
ton.
▸ Start the programme.
▸ If the error appears again, note down the error
message in full and the serial number (FN) and
then turn off the power supply.
▸ Call Customer Services.
... in the display appears
Possible cause
Solution
▪
Front mat is not in place or is
not in place correctly.
▸ Put the front mat in correctly.
▸ Cancel the error message by pressing the
but-
ton.
▸ Start the programme.
▸ If the error appears again, note down the error
message in full and the serial number (FN) and
then turn off the power supply.
▸ Call Customer Services.
▸ Inform the caretaker, the owner of the appliance
or the property management company.
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