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9 Trouble-shooting
9.2
Other possible problems
Problem
Possible cause
Solution
The app does not de-
tect the hob.
▪
Bluetooth is not enabled on
the mobile device.
▸ Enable bluetooth on the
mobile device.
▪
Mobile device is too far away
from the hob.
▸ Move the mobile device
close to the hob in order
to establish a bluetooth
connection.
▪
If the problem could not be
resolved:
▸ Remove the «My Hob»
connection from the
bluetooth settings of the
mobile device.
▸ Hold the button on the
hob depressed for
15 seconds until
ap-
pears in the display.
▸ Wait briefly, then connect
the hob using the app’s
setup wizard.
▪
If the problem could not be
resolved:
▸ Note down the serial num-
ber (SN) of the appliance.
▸ Contact Customer Ser-
vices.
Problems with net-
worked cookware.
▪
Faulty bluetooth transmission
parts.
▸ Contact the manufacturer
of the cookware and its
Customer Services depart-
ment.
The appliance is not
working and all the dis-
plays are dark.
▪
The fuse or circuit breaker for
electrical installations in the
home is defective.
▸ Change the fuse.
▸ Reset the circuit breaker.
▪
The fuse or circuit breaker
keeps blowing.
▸ Note down the serial num-
ber (SN) of the appliance.
▸ Contact Customer Ser-
vices.
▪
Cookware is too small for the
cooking zone selected.
▸ Ensure cookware corres-
ponds to the size of the
cooking zone.
OptiLink is not work-
ing.
▪
The connection was not suc-
cessful.
▸ Deactivate OptiLink on the
hob and range hood.
▸ Re-establish the connec-
tion.
▪
If the problem could not be
resolved:
▸ Note down the serial num-
ber (SN) of the appliance.
▸ Contact Customer Ser-
vices.
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