9 Trouble-shooting
Problem
Possible cause
Solution
▪
Appliance door
does not open
automatically
(depending on
model)
▪
Power failure
▸ Appliance door can be opened
manually.
▪
Appliance is faulty.
▸ Contact Customer Services.
▪
Illumination is
not working
▪
Halogen light is de-
fective.
▸ Switch off the oven.
▸ Disconnect the appliance from the
electricity supply.
▸ Replace the halogen light bulb.
▪
Cooking time
seems longer
than usual
▪
Appliance only has a
one-phase connec-
tion.
▸ Connect appliance with a two-phase
connection.
▪
Thick smoke is
given off when
grilling
▪
The food is too near
to the heating ele-
ments.
▸ Check that the level selected is as re-
commended in «EasyCook».
▪
Grill setting is too
high.
▸ Reduce grill setting.
▪
The appliance
makes noises
during opera-
tion
▪
Appliance can make
noises at any time
during operation (e.g.
switching, pumping
and fan noises).
Such noise is normal.
▪
Clock is not
running cor-
rectly
▪
Irregular mains fre-
quency
▸ Turn off the mains synchronization.
Or:
▸ Connect the appliance to the internet.
▸ The time is automatically synchron-
ized.
▪
Internal pulse gener-
ator is imprecise
when mains syn-
chronization is turned
off.
▸ Contact Customer Services.
9.3
After a power failure
The user settings remain unchanged.
Brief power failure during operation
–
The current operation of the appliance is cancelled.
–
The following appears in the display when the appliance is switched on: «Process
was cancelled due to a power failure».
▸ Press «OK» to confirm the message.
–
The start screen appears.
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